Casombie Casino - Player from Germany with a casino problem.

Dear doggen0612,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

• Has your Casino account been successfully verified in the past?
• Did you accumulate your winnings with or without an active bonus?
• Is your account currently accessible?

If there is any relevant communication between you and the casino that might provide insight into this issue, please promptly forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Player's additional comments:

Hallo liebes Team

Ich wollte Ihnen nur bescheid geben das Casombie nun gezahlt hat.

Lieben Dank für die schnelle Hilfe und ein frohes und gesundes neues Jahr

MfG

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, doggen0612, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru