The player from Germany had expressed difficulties with her interactions with a casino. After the Complaints Team had requested more information to assist her, the player had informed the team that her issue with Casombie Casino had been resolved and she had received her payment. Consequently, we had marked the complaint as 'resolved' in our system.
Casombie Casino - Player from Germany with a casino problem.
Amount: €50
Casombie Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
Public
Public
10 months ago
Dear doggen0612,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?
- Has your Casino account been successfully verified in the past?
- Did you accumulate your winnings with or without an active bonus?
- Is your account currently accessible?
If there is any relevant communication between you and the casino that might provide insight into this issue, please promptly forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Public
Public
10 months ago
Translation
Player's additional comments:
Hello dear team
I just wanted to let you know that Casombie has now paid.
Thank you very much for the quick help and a happy and healthy New Year
Kind regards
Automatic translation:
Public
Public
10 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, doggen0612, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
