Casitsu Casino - The player's bonus was not credited.

Hello turnonya3064,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casitsu Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if there's been any movements on the second account created, deposits or bonus claims? When was the last time you spoke to the casino and what was it about?

Please note that the casino is not responsible at all for what happen and even if there would not be a second account created, it is entirely up to the casino whether they give bonuses to players or not,

Looking forward to your answer.

Regards,

Nick

My son has tried starting a account but is not allowed so won't tell me so can I knowingly had a duplicate the verification was completed of course so would I then deposit duplicating

Hello turnonya3064,

As I mentioned above, it is up to the casino whether they give you any bonuses or not. If they restricted the bonuses for you, you must play without them or chose a different casino.

Is there anything else we can assist you with?

Dear turnonya3064,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sorry for chiming in so late. From our perspective the situation is quite straight forward. A duplicate account was created. Duplicate accounts are ineligible for bonuses, for obvious reasons. And I sincerely hope that his son was at least 18 years of age. Should we have any future suspicions of underage users from this household, we will disable all connected accounts.

Yes my son is underage hence, I not knowing of the account and him keeping it secret. How is it my fault I punished him he swore he never made a deposit so I don't understand why it could not be resolved.

Dear turnonya3064,

I'm really sorry but the casino is not responsible for parenting. As you did breach the casino terms, the complaint will be now closed.

Please be aware of your son next time and do not let him register in casinos as it will never be an excuse for any further issues in any online casino.

Best regards,

Nick