Casinozer - Player's account blocked and winnings confiscated.

casinozer blocked my account and take all own monney that i deposited and my winnings without any reason me i played normale table games roulette

Dear Drizzydrake365,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casinozer.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did you learn about your account being blocked?
• Did you achieve your current balance with the help of bonuses? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

i played from 2021 and my account blocked at 10 janvier 2023

i learn by cant login and support

yes i deposited 3000 eur for get 3000 free spins no wager casinozer who offer this promotion and i after i win i played table games and after i found my account blocked

When was the last time you were in contact with the casino?

Was your account verified?

Have you made any successful withdrawals of winnings from the casino in the past?

Please forward any relevant correspondence you received from the casino regarding the issue to my email at tomas@casino.guru

the last time you were in contact with the casino is febraury 2023

Was your account verified? yes is verified

Have you made any successful withdrawals of winnings from the casino in the past?

yes

Could you please send me your most recent correspondence with the casino and proof you had an account open in the casino such as a confirmation email when making a registration?

Please send this information to tomas@casino.guru

I am sorry but when was the last time you attempted to contact casino support regarding the issue? With what result?

Please share your attempts to contact the casino and the responses you received.

Share screenshots here or send me the information to my email at tomas@casino.guru

was attempted 6 months ago

result is blocked and no return money

see screenshoots

Thank you very much, Drizzydrake365, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Drizzydrake365,

I'm Michal and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite Casinozer to join the conversation.

Dear Casinozer,

Could you kindly offer additional information regarding the reason for the player's account being blocked? While the player has approached us after a considerable amount of time has passed since the issue initially occurred, clarification on the situation would be greatly appreciated.

yes i deposited 3000 eur for get 3000 free spins no wager casinozer who offer this promotion and i after i win i played table games and after i found my account blocked

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Drizzydrake365 & Michal. 

I'm coming back to you regarding the situation on the Drizzydrake365 player account. 

Our financial department initially closed this account on 01 October 2023 following an "opposite bets" strategy used on the account in order to take benefits of our bonuses. The player account was making large deposits in order to receive promotions. 

The deposits were then played on the sport with an "opposite bet stategy" and the player requested the withdrawal of these deposits as well as the winnings linked to the bonus. 

Secondly, on 08 December 2023, a network of 7 accounts linked to the Drizzydrake365 player account were discovered on our site abusing our promotions and using strategies to withdraw winnings. All of them were closed & informed accordingly.

The account has been closed for these reasons and cannot be reopened on our site in accordance with our Terms and Conditions. 

Kind regards,

Casinozer

Dear Casinozer,

Thank you for your response. Please forward me the evidence of the opposite bets (player's game log) and evidence of the linked accounts to michal.k@casino.guru.

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

ok yes you are right me too i want the proof of this complaint as a network of 7 accounts linked to the Drizzydrake365 player account and opposite bet stategy

Hello Guru, Hello DrizzyDrake.

Thank you for your time & investigation in this matter. 

We have provided all the necessary evidence to prove that multiples Terms & Conditions were not respected on several linked accounts, and one of them being drizzydrake.

We have no interest in closing a player account that complies with all our T&Cs. The account has been closed for these reasons and cannot be reopened on our site in accordance with our Terms and Conditions. 

Kind regards,

Casinozer

I don't have any relationship with others I have one account maybe they others accounts connected at same network cause the WiFi is shared at cyber cafe all players can connect from cyber cafe

Secondly give me a terms and conditions at your site tell if multiple accounts connected at the same network blocked and take their own money you are only bookmarks that you blocked and take own money all sites they return the money deposit then block accounts.

Dear Casinozer Team,

Thank you for the provided information and evidence.

Dear Drizzydrake365,

I was provided with evidence supporting the casino's decision. Unfortunately, after gathering all the necessary information, we are rejecting this complaint as unjustified due to breaching the casino's terms and conditions and bonus terms and conditions - multiple accounts linked with IPs, financial transactions between the involved accounts that were later used for deposits, and claiming bonuses. The deposits were then played on the sport with an "opposite bet strategy". Casinos have a very strict policy regarding multiple account cases that have been used in this way, and the casino has acted according to its terms and conditions and bonus terms and conditions as was communicated to you previously.

I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Michal

Casino Guru