Casinoin - Player’s struggling to withdraw his winnings.

This casino is a scammer who is tricked into paying winnings to players' accounts in the hope that they will lose them.

Started playing at this casino on Oct 8 and won 15K after depositing 5k fixed when I was going to withdraw so they said I did not get the t the first 24 Hours. Ok I waited until the next day and tried but then it did not work either and they would ask their specialists to check it out. I continued to play and ended up at 52 K even though it was just as dant at the withdrawals, they could not be withdrawn so the money came back to the gaming account. I contacted the chat again and they said that I would try using another method so they could register it and pay out. I tried another card and got revolut and also tried Apple Pay. None of them worked to withdraw even though the casino said they would go. I continued to play when the money came back to the gaming account and unfortunately I lost almost everything and today I have 10K left who will not return to my gaming account despite attan saying in his policy that they should come back after 24 Hours. Now they are frozen in the withdrawal account for almost 2 weeks and I get no answer as to why. They just seem to want to ask questions and encourage you to make lots of different attempts to deposit with other methods, but do not answer the questions you ask themselves. Trying to contact their gaming inspectorate curaçao is not possible. You get stuck in trying to prove that you are not a robot and once it is implemented, it is the end of time and you have to start again .... Now they mean that I should get a bitcoin or sticpay account to get my profit. I have no problem putting in with all my methods so why should they not be able to get out with them. They say that my bank has something wrong but when talking to them, they inform me that the casino is trying to pay out to me via a refund / card refund and that is why it bounces back to them. When I present this to the casino, they say that is how their system works and they are no problem. Logically, you can not make a refund on an amount that has never been deposited ... I have, however, tried to withdraw the amounts I deposited, although these also bounced back to the gaming account.

Have nothing positive to say about this casino and would warn everyone from playing there as well as at their 2 sister casinos.

Dear Christer,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. Could you please advise which payment method you have used to deposit funds into your account?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello

Thanks for the help ... Have deposited with Visa and Mastercard and appeal pay linked to one of the cards.

After the casino asked me to get a revolt, I also did it even though they say I can not deposit with it ...?

Regards Christer

Thank you very much, Christer, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I would like to ask Casinoin to join us and help us resolve the player's issue.

Hello,

Thank you for the provided request.

I have checked the account of the customer and can see that indeed that there were some troubles with both depositing and withdrawing, but as I can see the customer managed to withdraw successfully his winnings (10000 SEK) on the October 20th.

The Casino Guru team is absolutely right, the reasons for unsuccessful transactions can vary. Since I see that in this case the customer was experiencing issues both with deposits (he has many failed attempts) and withdrawals, I can assume that the problem was on the card issuing bank side. Some banks work fine, others not, but when it happens we always suggest using an alternative payment methods that can be available for the specific customer.

Anyways, I am glad that the customer could withdraw his winnings and apologize for the inconvenience caused.

Dear Christer,

Could you please confirm that you have received your winnings?

Dear Christer,

We haven't receive any answer from you yet. Please note, if you won't respond to us within the next 7 days, we will be forced to reject your complaint.

Dear Christer,

As we still haven't receive any answer from you, we are now forced to reject your complaint.