Casinoin - Player has succeeded in opening an account from a restricted country.

Hi,

I make a deposit of 20€. When i want to log in, earlyer it work, the site says not avvailble in youre country. So.. i want the deposit back.

Dear Vasthi44,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you have succeeded in playing any of your funds, or €20 is your untouched deposit?

Since there is a possibility to register an account from a restricted country and deposit funds, I would like you to confirm that you’ve submitted correct data and haven’t used a VPN (Virtual Private Network) to alter your location, when opening the account. Could you please advise if you have registered using mobile phone or your email address?

Your confirmation is essential for this case and I’m not asking this to get you in trouble, I’m just trying to understand how the casino handles its own rules. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi,

Yes my deposit is untoucht, not used.

I play with my phone and email. Also registerd with that.

Thank you very much, Vasthi44, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I would like to ask Casinoin to join here and help us resolve the player's issue.

Hello,

Please be advised that the refund request has been sent by the support team to the payment service provider as it was communicated by the support team to the customer directly in the chat.

Unfortunately, we can't affect the speed of the request processing on the provider's side. As soon as it's confirmed, the customer will be notified in the Live chat. I apologize that the customer needs to wait.

Thank you

Hi,

How do i can chat live of i cant enter the site.

Van you send me An email of there is a solution?

Regards

Yes, as soon as we receive an appropriate confirmation from the payment service provider, we will send you an email to vasthilok@hotmail.com.

Thank you!

Dear Vashti44,

Now I would recommend you to wait till you receive your money and the mail from the casino. Please let us know if there will be any update, I will exdend the timer by 7 days.

So its send to my bank account from witch i deposit?

Thank you for the fast reactions!

Hey,

Since your last deposit was made via iDeal, the refund was done through the payment provider we process those transactions through. So I guess you will receive money to your bank account you made a deposit from. However it may take some time for the funds to be credited back to your account depending on the bank specifics.

Thanks!

Dear Vasthi44,

Please let us know when the money arrives on your account.

Ok

Hi,

Today i recieved my refund. Thanks allot! Good service!

Dear Vasthi44,

Thank you for letting us know that your issue have been resolved, we gladly hear that we could help. Please do not hesitate to contact us if you will come across any trouble in the future.

Best regards,

Nick

Casino.guru