Casinoin - Player claims that payment has been delayed.

This casino is a total scam. Three times this monht i ve had withdraws problem. The first time with a lot patience and not quite specific answers from the support it was solved. The second time the didnt let me withdraw,guess what, beaceuse of a card issue. I played the winnings and didnt say a word. The third time and the worst,i did a withdraw 250 euros at 16 of August. Ten days later the money never showed on my account and appeared on my casino balance again beacuse of a card issue 😂 I repeat ten days later. I played the money and asked to delete my account . Please dont play there its not worth it. Deposits are fast but withrows are a dream.

Dear Japan26,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Μέσα σε ένα μήνα είχα το ίδιο πρόβλημα τρεις φορές. Όπως σας είπα περίμενα δέκα μέρες και η ανάληψη δεν έγινε ποτέ. Τα χρήματα εμφανίστηκαν μετά από δέκα μέρες στο υπόλοιπο καζίνο μου. Επίσης η απάντηση που πήρα από την εξυπηρέτηση είναι ότι δεν ξέρουν πότε θα μπορέσω να ξανακάνω ανάληψη λόγω προβλήματος.Οι καταθέσεις γίνονται άμεσα δεν γίνεται οι αναλήψεις να γυρνάνε δέκα μέρες πάλι πίσω. Ούτε ζήτησα λεφτά πότε ούτε τίποτα,αλλά οι αναλήψεις πρέπει να γίνονται αξιοπρεπώς και όχι με παρακαλετα. Εξήγησα και στην εξυπηρέτηση χτες ότι αν δε μου επιστραφούν τα λεφτά δεν υπάρχει λόγος να το αφήσω ανοιχτό,γιατί δεν θα ξαναπαίξω εκεί. Αυτός είναι και ο λόγος που δεν συνιστώ αυτό το καζίνο

Thank you for your reply, Japan26. Do I understand correctly that you don't have any funds left in your casino account?

Hello,

Could you please specify your account login details, since there are no accounts registered with the email birg***oula@outlook.com in our system, so we could check the current status of your payout.

The card payouts are expected to be fully recovered by the 10th of September, our specialists are working closely with the card payment provider to fix the bug which led to our customers having trouble receiving payouts.

Once again, we are sincerely sorry you had this experience and appreciate your collaboration.

Please reach out to our customer support team if you need any additional help.

Kind regards

Καλησπέρα σας , τον λογαριασμό μου τον έκλεισα. Τα χρήματα που προσπαθούσα να κάνω ανάληψη τα ξανά έπαιξα αφού ξανά εμφανίστηκαν στο λογαριασμό μου, και ήταν η δεύτερη φορά μέσα σε πολύ μικρό χρονικό διάστημα . Ο τρόπος λειτουργείας του συγκεκριμενου καζίνο είναι ανήθικος και δεν εξυπηρετεί τον παίκτη καθώς πάντα δημιουργείται πρόβλημα με τις αναλήψεις. Αυτός είναι και ο λόγος που έκανα το σχόλιο μου εδώ ώστε να το δουν κ άλλοι που ενδεχομένως να σκέφτονται να τοποθετήσουν χρήματα στο καζίνο.

Japan26, although I understand your frustration, I’m afraid that if you lost your winnings there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.

Please, let me know if there is anything else we could help you with, otherwise, I will be forced to close this complaint.

Ναι το κατανοώ, απλά ήθελα να το αφήσω να το γνωρίζουν και άλλοι παίκτες πριν βάλουν λεφτά σε αυτό το καζίνο.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.