The player from Italy had concerns regarding the casino and had attempted to contact Casino Guru via email but was unsure if the procedure had been followed correctly. The issue was resolved by confirming that the player's concerns had been addressed, and the complaint was marked as 'resolved' in the system.
Casino Midas - Player has concerns with the casino.
Amount: €3,000
Casino Midas
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
Public
Public
2 months ago
Translation
Hi Jozef,thanks a lot again,you can close the case. I thank the whole team of Casino guru for helping me.
Lola78
Automatic translation:
Public
Public
2 months ago
Dear LOLA78,
I’m thrilled to hear that everything is sorted out. I’ll go ahead and mark your complaint as 'resolved' in our system. Thank you for your patience and cooperation during this process. I’m glad we could help, and remember, if you face any more issues with this or any other casino, don’t hesitate to reach out. We’re always here to support you.
Since our services are completely free, I’d really appreciate it if you could share your experience with us on Trustpilot: https://www.trustpilot.com/evaluate/casino.guru. Your feedback and suggestions would mean a lot and could help others who might need our assistance.
Thank you in advance for your time.
Kind regards, Jozef
