Casino Days - Player's deposit failed to credit to the casino account.

My Name Is Ba****r S****. i Am From India..I D*** 1 Lac In***an Rupee To Casino Days On 11 April .. The Amount Debited From My Account But It Don't Credit in Casino Days Account Yet .. I am Continuously Trying To Contact With Casino Days Team But Have't Giving Me Satisfactory Reason They Just Saying We Are Rely On 3rd Party Payment Provider We Will Update You Again And Again.. It's Been over 18 hrs I Don't Receive My Money Yet... Please Help Me . I Giving All Payment Screenshot, Bank Statement, Their Mails And Casino Days Account Balance... If You Need Anything Else Please Contact Me I Will Provide You Asap .

Dear Akay1313,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

It Been 4 Days I Don't Get My Money Back Yet .. Now I Get Mail in Which The Said My That Transaction Was Declined.. They Ask To Wait 7 Banking Days To Get Back Money In My Bank Account.. It is Very Stressful.. I Humbly Request To casino Guru Team To Continuously Chasing Them Until I Get My Money Back.. Let's Wait For Some Days .. after That I Will be Get In Touch With You .. If There Will Be any Update From Casino Days ..I Will Update You ..

Dear Akay1313,

As stated above, such issues may take up to a month to be resolved so I can really only advise to wait for know. Meanwhile you can forward a payment confirmation of the deposit to nikolas.b@casino.guru.

Dear Akay1313,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

i Am From India.. it's been over 20 Days..I Diposit 1 Lac Indian Rupee To Casino Days On 11 April .. The Amount Debited From My Account But It Don't Credit in Casino Days Account Yet .. I am Continuously Trying To Contact With Casino Days Team But Have't Giving Me Satisfactory Reason .. First They asked me to provide bank statement.. i provide them 2-3 time..Then They Said It Will Refund back to my Bank account in 7 days,.. but now it been over 20 Days now they are saying that they don't receive funds ... I contact to my Bank they the transaction was successfully transferred.. i provide them every proof.. still i don't get my refund .. plese Help Me to solve this case.. please you contact to casino Days and ask them for bank statement of their Payment Provider..so that I can share that statement to my Bank for further investigation.. i have everything and every proof.. if you need anything else please contact me via mail..

Dear Akay1313,

Would it be possible to forward your bank statement from the date you deposited up until now as a proof that it has not been refunded? Please send it to nikolas.b@casino.guru.

Dear Akay1313,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.