Hello.
Account is not verified and at this stage when I try to verify my account it says I do not need to verify. I have also emailed them direct with all my verification details and they told me I need to wait for their financial to advise me that I need to upload documents.
i did receive a bonus at the time however I had met requirements and wagered this down.
i made contact via chat 2 times yesterday with Casinia only to be told the same thing and I need to wait.
i have also checked my casinia account this morning and can see the funds are no longer "under review" but they have sent the funds back to my playing account balance. So frustrating
Hello.
Account is not verified and at this stage when I try to verify my account it says I do not need to verify. I have also emailed them direct with all my verification details and they told me I need to wait for their financial to advise me that I need to upload documents.
i did receive a bonus at the time however I had met requirements and wagered this down.
i made contact via chat 2 times yesterday with Casinia only to be told the same thing and I need to wait.
i have also checked my casinia account this morning and can see the funds are no longer "under review" but they have sent the funds back to my playing account balance. So frustrating