Casinia Casino - Player's withdrawal is delayed.

I initiated a withdrawal 4 business days and had no payment nor updates. I have used chat but ge told the same thing that this is being looked at. Website said would be processed within 3 business days and still no progress. Extremely frustrating. Other platforms process and pay nearly immediately

Hello Gatesp,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinia Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hello.

Account is not verified and at this stage when I try to verify my account it says I do not need to verify. I have also emailed them direct with all my verification details and they told me I need to wait for their financial to advise me that I need to upload documents.

i did receive a bonus at the time however I had met requirements and wagered this down.

i made contact via chat 2 times yesterday with Casinia only to be told the same thing and I need to wait.

i have also checked my casinia account this morning and can see the funds are no longer "under review" but they have sent the funds back to my playing account balance. So frustrating

Hello Gatesp,

As it has not yet been 14 days since your payout request, I can only recommend waiting for now. If your request was canceled, it’s likely that the casino requires verification, or there may have been an issue with the payment provider. Please try to request the payout again or use a different method if the casino has not yet asked for verification.

Looking forward to your update.

Kind regards,

Nick

Dear Gatesp,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.