Casinia Casino - Player’s criticizing false advertisement of bonus.

The casino sent me an email saying that it offered me 40 free spin no deposit.

I ask for the free spin the next day and they refuse. There was no date limite on the email.

That's not the end of the world but that says a lot about this casino honesty and behavior.

I have proof.

Dear vincvinc1980,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you specify if you have redeemed any Free bonuses from this casino in the past? Have you received a promotional offer from the casino directly, or from a third party website? What was the exact reason why a promotional offer couldn’t have been applied to your account? 

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

I did received this kind of offer in the past. It was an offer from the casino directly and they told me they could not do it because of an administration decision. It is all details in the 2 screenshot I sent you.

Hello,

I fully understand your point of view. Please understand as well that casinos are not obligated to reward their players with bonuses and bonus privilege can be limited or revoked at any time without further notice. 

Let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint at this time. I really wish I were of more help. Thank you.

No they are not forced....But when they bait you with gift and finaly offer you something else but you have to deposit for it....

Its just dirty practices. Anyway thanks a lot I guess.

We’ve rejected this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.