The player from Finland attempted to close her account via email due to gambling addiction. Despite multiple attempts from two different email accounts, the casino claims not to have received these requests, denying any responsibility. The player confirmed the casino refunded her deposits and asked us to close the complaint.
Cashwin Casino - Casino didn't acknowledge the player's self-exclusion request.
Amount: €250
Cashwin Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
This is extremely exhausting that no matter what casinos always win. They can do whatever and everything is customers responsibility. Even when we know that addiction causes also a lot other difficulties such as depression etc. Can it be so difficult that casino would take responsibility in a case where there is clear evidence proofing my words? Casinos can basically always get away with breaking their own terms, not give any explanation, not take any responsibility. And you cant say anything and dont have any rights.
Have they got the emails or not, I still think it tells all about the casino when they see a proof that this email regarding my addiction was sent to correct email, and still decide to take the money. I know there is many casinos that wouldnt do like this in this kind of situations.
Public
Public
1 year ago
Dear Mag7,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
