Campeonbet Casino - Player’s winnings have been capped.

Hello

I won more the 55000e in 3 days in camoeon bet (bonus was waggered so i play with real money)

They took 39644e from my acconut with exolanation that maximum daily win is 5000e.

Also they delited my game history.

My account is fully verified

Plaese help me take my winnings back becouse it is a lot of money, and there is no logic in that becouse for example i won more the 30000e in one game in once. So 25000e won is for nothing?

This never happened to any other casino.

Dear Jony1989,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked general terms and conditions, and this is what I found https://www.campeonbet.com/en/terms-and-conditions:

"Liability & Withdraw Limits

63.1 The maximum net winnings, based on licensee liability, in any 24-hour period per account are limited to 5000€."

Unfortunately, we are fully aware of this unfair rule, but we’re not in position to change the casino’s T&Cs. The same information and warning are clearly highlighted in our review for the Campeonbet Casino https://casino.guru/Campeonbet-Casino-review:

"Warning: Campeonbet Casino has a €5,000 daily net win limit. This means that you can't win more than €5,000 in one day, with the "net win" being calculated as the difference between the sum of your wins and the money you've wagered. If you win more, you will not get the money exceeding the limit. We consider any win limit to be extremely unfair to players, which is why we penalize any casino that has implemented it, unless the win limit is enforced by third-party factors, such as local regulations."

As you can see from all of the information in our review, Campeonbet Casino is a bad online casino. We don't recommend playing at it and strongly advise you to stay away from it. I’m very doubtful that we will be able to help you. Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Thank you very much, Jony1989, for forwarding all the relevant communication. Could you please advise if you have received any payments already?

No, i still have 0e payments even 4000e are approved but the said that m, also that money are deduced.

I had fully verified account, and they asked me again for verification, which cannot happend.

Ibsend them they approved, and now they saimy to me you must send utility bill not bank statemant ( i live in same big house with parrents so bills are nit on my name, they kniw this) m, which is also official document for verification.

But still 0e on my account m, and they cant deducmcate my wihtgdravals, this is scam casino, i dont know who give them licence really.

Thank you very much, Jony1989, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi David,

I'm taking over your complaint. So if we sum up the situation: You won over €55000 in the casino, due to the extremely low daily win limit of €5000, you are only eligible for €17858, right? Now, you made some withdrawals and they were canceled because you have to finish the verification process first?

Yes, i made 4x1000e withdrawals which was approved but only one was paid.

Other 3 they said that are deducated.

My account is fulli verified, they ask for one more verificatin i send all documents and they approve them.

But now i asked them why my 3x1000e withdrawals are approved but the status is comolite failed, and they answer that also they deducate this winnings whic is immposible. Becouse i made withdraw after they took from me 39600e.

They wasnt cancelled, they were approved but the status is complite failed. And they are taken from me i dont have them on my account. Neither on my bank account.

Thank you David for your reply. I will contact the casino and see if I can help. I would like to invite Campeonbet Casino to the conversation to participate in the resolution of this complaint.

We would like to ask Campeonbet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hi David,

I tried to get in touch with the casino repeatedly but without success. I’m afraid, there is not much that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. In the meantime, I recommend you to contact the Curacao Gaming Authority (https://validator.curacao-egaming.com/validate?domain=campeonbet.com&seal_id=d2c5035d0e64bdcfcfb0e11bc1856a8786660f35df18e01b986b47d3994fb01af198161faca009c110996704eccd15a0&stamp=f094797e6971bb4cb5abcbf47bf3ebd5) and submit a complaint to them. It's not one of the best licensing authorities but it may be able to help you. I wish I could be of more help.

Best regards,

Peter