The player from Mexico was criticizing the casino's promotion due to the wording of its advertisement, which he misunderstood and therefore wasn't credited the bonus money he was expecting. The complaint was resolved. The casino decided to credit the player a bonus of $200MXN as compensation for his unpleasant experience.
Caliente Casino - Player’s criticizing false advertisement of bonus.
Amount: Mex$300
Caliente Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.9
Caliente Casino has a Safety Index of 5.9, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
