The player from Mexico was criticizing the casino's promotion due to the wording of its advertisement, which he misunderstood and therefore wasn't credited the bonus money he was expecting. The complaint was resolved. The casino decided to credit the player a bonus of $200MXN as compensation for his unpleasant experience.
Caliente Casino - Player’s criticizing false advertisement of bonus.
Amount: Mex$300
Caliente Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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