The player's dissatisfied with the casino as they are requesting new documents and the payouts are slow. The complaint was resolved as the player was verified and withdrawn his balance.
Buran Casino - The player's dissatisfied with the casino.
Amount: €500
Buran Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.2
Buran Casino has a Safety Index of 9.2, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
New account statements are always required in which you can see (payment history, transfers to Buran) from the last 90 days, but my account is verified. Poor customer service, long payout/processing time over 2 weeks.
Automatic translation:
Public
Public
2 years ago
Hello torri,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Buran Casino. Please allow me to ask you a few more question before we would move forward.
Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings? When was the last time you tried to withdraw?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
The payout is not the first but the previous one was the same case
Automatic translation:
Public
Public
2 years ago
Translation
With every payout, BuranCasino artificially delays the payout, everything is always drawn out. According to the terms and conditions, 3 working days, but it is always more than 10 days before it is processed!!!!
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