Glorion Casino - Player's account is reopened despite self-exclusion.

Hello

I self excluded from the casino for life time in May my account has recently been open, I need this closed immediately. I contacted live chat immediately telling them i have no control, they told me to email support which I did. I received a confirmation they received the email but my account is still open. Im trying very hard not to play but I have lost $100. Please I cannot wait days for this account to be closed. I wish it was never reopened.

Thank you

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Hello,

Thank you very much for submitting your complaint. I am truly sorry about your negative experience with Glorion Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please provide the timeline of events? Specifically, when did the casino reopen your account, and when was your last deposit made?
• Have you passed the KYC verification at this casino?
• Could you please share your original self-exclusion request? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello Attila

I have sent the self exclusion email. My account was closed Mar 11 2026.

After I told the casino I opened a complaint with casino guru they did close my account immediately through the live chat the second time.

Thank you

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue, including your original self-exclusion request? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

Hello Attila

I have forwarded you the email of the self excluse request the casinos response and the confirmation.

Thank you 😊

Thank you for your response. Unfortunately, I have not received any emails from you. Could you please let me know which email address you used? Additionally, have you sent the information to attila.g@casino.guru?

Thank you for your patience and cooperation.

Hello,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Hello,

Thank you for your response and I appreciate your patience.

Could you please provide evidence of the $100 deposit you made after your account was reopened?

Additionally, please provide the live chat conversation where you informed the casino that you had no control over your gambling and requested that the account be closed again.

You can attach the evidence directly here or forward it to attila.g@casino.guru.

Thank you for your cooperation.

Best regards,

Attila

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martin (martin.l@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello Charliejoe1234,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the Glorion Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and explain the matter to us? The player says her account was closed after she requested self-exclusion due to a gambling problem, but later became accessible again.

Could you please confirm whether the account was reopened and, if so, explain why? Please also provide the full transaction history from the original self-exclusion request onward, including deposits, withdrawals and gameplay.

The records may be sent privately to me at martin.l@casino.guru.Thank you in advance for providing us with your view of the issue.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.