Glorion Casino - Player's account is reopened despite self-exclusion.

Hello

I self excluded from the casino for life time in May my account has recently been open, I need this closed immediately. I contacted live chat immediately telling them i have no control, they told me to email support which I did. I received a confirmation they received the email but my account is still open. Im trying very hard not to play but I have lost $100. Please I cannot wait days for this account to be closed. I wish it was never reopened.

Thank you

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Hello,

Thank you very much for submitting your complaint. I am truly sorry about your negative experience with Glorion Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please provide the timeline of events? Specifically, when did the casino reopen your account, and when was your last deposit made?
• Have you passed the KYC verification at this casino?
• Could you please share your original self-exclusion request? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila