Glorion Casino - Player's account is reopened despite self-exclusion.

Hello

I self excluded from the casino for life time in May my account has recently been open, I need this closed immediately. I contacted live chat immediately telling them i have no control, they told me to email support which I did. I received a confirmation they received the email but my account is still open. Im trying very hard not to play but I have lost $100. Please I cannot wait days for this account to be closed. I wish it was never reopened.

Thank you

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Hello,

Thank you very much for submitting your complaint. I am truly sorry about your negative experience with Glorion Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please provide the timeline of events? Specifically, when did the casino reopen your account, and when was your last deposit made?
• Have you passed the KYC verification at this casino?
• Could you please share your original self-exclusion request? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello Attila

I have sent the self exclusion email. My account was closed Mar 11 2026.

After I told the casino I opened a complaint with casino guru they did close my account immediately through the live chat the second time.

Thank you

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue, including your original self-exclusion request? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

Hello Attila

I have forwarded you the email of the self excluse request the casinos response and the confirmation.

Thank you 😊

Thank you for your response. Unfortunately, I have not received any emails from you. Could you please let me know which email address you used? Additionally, have you sent the information to attila.g@casino.guru?

Thank you for your patience and cooperation.

Hello Charliejoe1234,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru