Fast Slots Casino

Public

Melcos500

Bronze

Netherlands

Public

7 hours ago

I would like to ask Casino Guru to review my case with Fast Slots regarding the confiscation of €222.72 in winnings.

On 12 August 2026, I deposited €20 into my Fast Slots account and received a €40 Welcome Bonus 200%.

The bonus had a 30x wagering requirement, meaning €1,200 had to be wagered. I completed the wagering requirement. Importantly, my Fast Slots account itself shows:

* Bonus: Welcome Bonus 200%

* Bonus amount: €40

* Status: WAGERED

* Remaining Wagering: 0

I mainly used slot games to complete the wagering requirement. I also played a live game called Rush Hour CCTV. My maximum bet on this game was €4. I understand that this type of game may not contribute towards the wagering requirement, but I completed the wagering requirement through slot games.

After completing the wagering requirements, I had a balance from which I requested a withdrawal of €222.72.

Fast Slots subsequently confiscated my winnings and stated that I had breached their Terms & Conditions, specifically clause 11.6 concerning "abusive promotional behavior".

I contacted Fast Slots several times and asked them to explain exactly what rule I had personally breached and what specific activity led to the confiscation.

There is a relevant family circumstance that may have triggered their security system: I have an identical twin brother who also has/had an account with Fast Slots. We naturally have the same date of birth, we live at the same address, and we may use the same IP address. My brother used a welcome bonus with Fast Slots approximately one year ago.

However, we are two separate individuals with separate accounts and separate gambling activity. I have never operated multiple accounts for the purpose of abusing a promotion.

Fast Slots initially referred only to clause 11.6. After I explained that I am a twin and asked for a manual review, they confirmed that they had reviewed my account again.

Their latest response stated that the decision was not based solely on the fact that I share personal or technical details with another person. However, they refused to disclose the specific internal indicators or evidence used, citing security and privacy reasons.

They stated that the decision is final and that they will not restore my winnings.

I understand that Fast Slots may have rules concerning bonuses being limited to one person per household/IP address. However, I am asking Casino Guru to assess whether it is fair and justified to confiscate the entire €222.72 in these circumstances, particularly when:

1. I deposited €20 of my own money.

2. I received a €40 bonus.

3. The wagering requirement was completed.

4. Fast Slots' own system shows "WAGERED" and "Remaining Wagering: 0".

5. My maximum bet on Rush Hour CCTV was €4.

6. I completed the wagering requirement using slot games.

7. I requested a withdrawal of €222.72 after completing the wagering.

8. I am a separate individual from my twin brother.

9. Fast Slots has not identified any specific fraudulent activity or specific action by me that constitutes abusive promotional behavior.

10. Fast Slots has confirmed that the decision was not based solely on our shared date of birth, address or potentially shared IP address, but they have not explained what additional conduct resulted in the confiscation.

I have screenshots and account records showing the €20 deposit, €40 bonus, wagering status, "Remaining Wagering: 0", my betting history and the €222.72 withdrawal.

I would appreciate Casino Guru's assistance in reviewing whether Fast Slots had sufficient grounds under its Terms & Conditions to confiscate the entire €222.72 and whether the treatment of my account was fair.

Thank you for reviewing my case.