Skycrown Casino - Player's withdrawal is delayed due to document issues.

I joined and deposited $50. I got some bonus credits and it went up to $140 or something like that. I played all of that and had a balance of zero.

I then deposited another $50 and played and went up to a total of $116.

I have then tried to withdraw AU$115 I have gone through the verification process numerous times. I have uploaded numerous documents and keep getting told that they’re not the right format or they are not the right document. They won’t specifically tell me what I need. I have follow instructions and I have scanned all original documents and cards and uploaded it to their system yet they keep denying my withdrawal. I want my money back. I believe they’re being deliberately deceptive and ambiguous.

I have provided passport Australian drivers license front and back , bank card bank statement they basically had my whole life in documents and keep telling me it’s not good enough. I need your help please. I have scanned an uploaded PDF for identification and they keep telling me that it’s screenshots but it’s not

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Attila