The player from Germany has requested two withdrawals. Unfortunately, the payments seem to be delayed. The complaint was rejected as the player has submitted another one from a different email address.
Buran Casino - Player’s withdrawals have been delayed.
Amount: €800
Buran Casino
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Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
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3 years ago
Translation
Hello dear ladies and gentlemen, I have applied for a payout of 500 and 300 euros so a total of 800 euros and nothing happens no payout just standard e mail 3 working days until payout ... and so on just put off. I think they want mine Not paying out money, if you could help it would be good
Automatic translation:
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3 years ago
Dear Johannes,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. Do I understand correctly that your payments are still pending inside the account without being processed? Could you please specify how many days ago were your withdrawals requested and confirm that your account has been fully verified in the past?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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3 years ago
Dear Johannes,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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3 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
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3 years ago
I fully understand your frustration, Johannes. I will set the timer for additional 7 days and if there’s no development by Wednesday next week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
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3 years ago
Meanwhile, we found out that the player has submitted another complaint from a different email address https://casino.guru/buran-casino-player-s-withdrawal-has-been-delayed-3. The complaint is in progress already therefore, this one will be closed.
