Buran Casino - Player’s withdrawal has been delayed.

Habe sie schon mal angeschrieben lg

Hallo ich habe das casino 🎰 nochmal angeschrieben keine Antwort nichts .Verifizierung wurde durchgeführt kein Geld keine Antwort..sehr seltsam na ja die Hoffnung stirbt zu letzt ps nicht korrektes casino ..lg

Dear johannesklein68,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear johannesklein68,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

HALLO zusammen ich hatte eine Auszahlung beantragt und es tut sich immer noch nicht jetzt ist es schon die 3 Woche her es kommen nur Standard e mail wie es dauert noch wir sind dabei ihre Auszahlung zu bearbeiten und so weiter einfach gesagt hinhalten Technik damit der Spieler seine Auszahlung storniert einfach ...lg

Thank you very much, johannesklein68, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello johannesklein68!

From now on, I will take care of your complaint. I would like to invite representatives of Buran Casino into this complaint in order to help us resolve the issue.

Good day,

We would like to clarify that the gaming account has been fully verified on November, 9 and the customer has received the email confirmation.

Be informed, that one of the withdrawals was just processed from our side and soon should reach the customer. Please, note that money transfers may take 3-5 banking days depending on the bank.

The second withdrawal will also be processed in the nearest future.

If you have any concerns or would like to discuss any of these matters, please do not hesitate to contact us in the Live Chat or via email support@burancasino.com

Sincerely,

Buran Casino

Additional comments by the player:

"Hallo Martin erstmal möchte ich mich bei dir bedanken seid wir die Beschwerde im Netz hatte hatten sich die buran casino 🎰 gemeldet und entlich zu einer Auszahlung geäußert danke ...ich möchte noch was dazu sagen die Unterlagen habe ich viel vorher denen zugeschickt und immer war was nicht ok ...aber seid ich bei Guru beschwerd habe ging alles flotter komisch..im großen möchte euch und euren Team danke sagen im voraus wenn es mit der Auszahlung klappt mit freundlichen Grüßen K*** Johannes"

Dear johannesklein68,

According to the information provided to us by representatives of Buran Casino, it seems that your funds are already on their way. I would like to ask you to let us know once you'll receive your winnings and since we have acknowledged some kind of troubles accessing and making replies to this thread from your side, please feel free to let me know via email, here is my address: 'martin.d@casino.guru'.

HALLO ZUSAMMEN ...ich habe meine erste Auszahlung erhalten laut Buran casino 🎰 ist die zweite Auszahlung unterwegs lg

Hello again,

Great news! So now all that is left is to wait for the second payout to reflect on your account and we'll be able to close this complaint as resolved. I will set the timer for another 7 days in the meantime you can inform us once you'll receive your withdrawal.

Jupiiiii Hallo zusammen nochmal so die zweite Auszahlung hat jetzt auch geklappt ich bedanke mich sehr an das Team bzw Martin für die Unterstützung....lg 🙂

Dear johannesklein68,

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.