Vave Casino - Player believes that their withdrawal has been delayed.

My friend introduce me to this site for the first time , i really liked the interface and everything specifically the way they handle everything from deposit to the withdrawal, as my friend had the perfect experience, but when I've tried this casino it end up being the stressful experience of my life .

Deposit 445 and we'll I hade a good luck turning it up to 631 and after that things takes a bad turn,

​I submitted a withdrawal request over 4 days ago now. My account is fully verified and compliant with all terms.

​Throughout this period, live support agents have provided complete contradictions:

​

Vito & Gordon explicitly confirmed that the technical issue was resolved and my payment was in the finance backlog queue

​Emma today in day number 4 in 29/9/20026 , now contradicts them, stating that the technical issue is still NOT resolved, "and you just need to wait "

​The maximum pending period according to their terms is 3 days, which has been exceeded. This level of misleading and contradictory support is unacceptable. In one hand

And in the other hand, the amount of waiting make the stress go up every day.

I request CasinoGuru's intervention to ensure the immediate release of my funds.

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Dear Oualidfouaina,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Oualidfouaina,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean