The player from Germany is experiencing difficulties withdrawing their funds. Player’s complaint has been resolved successfully.
Buran Casino - Player’s struggling to withdraw their winnings.
Amount: €1,050
Buran Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
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2 years ago
Translation
hello I've been waiting for my payout at Buran Casino since 20-01-2020 I've written many times and the verification has been dragging on for days, always the one answer the finance department is processing the process without success. Can you do something there or does another player have an idea.
Thanks, it's about 1050€ in total
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2 years ago
Translation
the account is not verified yet, but the documents are at BuranCasino for a week
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2 years ago
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Lastly, could you please advise that you have requested three withdrawals on the 20th and 23rd of January and the disputed amount should be €400?
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2 years ago
Translation
I have requested a total of 3 withdrawals worth €400
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2 years ago
Translation
Hello, the transfer is on the way, let's see when it arrives.
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2 years ago
Those are good news. Please keep me informed. Thank you very much in advance.
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2 years ago
Translation
Hello transfer for 3 days on the way so far no money furthermore the further transfers are still open until now 850€ so nothing new the customer service also writes the same bur always wait 3 days but it is already 14 days
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2 years ago
Translation
there are still 900€ outstanding from Burancasino only computer answers come it takes 3 more days they don't want to pay out so I can only try to book the money back deposit or report it to the public prosecutor's office that is clearly fraud and such a casino gets an approval hopefully you can tell me help
Greetings Torri
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2 years ago
I fully understand your frustration, torri. However, I will set the timer for additional 4 days allowing to casino two full weeks to process payments and if there’s no development by Monday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawals. Thank you in advance for your patience.
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2 years ago
Translation
Hello, the money was transferred everything. I can now close the case
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2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, torri, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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