The player from Japan requested a full withdrawal of 17,075 euros after depositing 2,000 euros with a 50% bonus. Despite not engaging in restricted games and sending multiple emails to a live agent, he had not received a resolution for over two weeks. After reviewing the case, it was concluded that the complaint was unjustified due to breaches of the casino's terms and conditions, specifically regarding multiple accounts linked to the same IPs and devices. The player's actions were found to be in violation of the casino's policies, which led to the rejection of the complaint. The player was informed of the option to escalate the matter to the licensing authority if desired.
Bullsbet.io Casino - Player's withdrawal has been delayed.
Closed
Our verdict
Unjustified complaint
Amount: €17,075
Bullsbet.io Casino
Safety Index:Very highCase summary
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