Bongo Casino - Player’s struggling to withdraw his winnings.

Tested to deposit SEK 1,000 and play a little. Then tried to withdraw SEK 1,000, but did not succeed. They referred to Bitcoin 🙂 Is now reported to the police and chargeback initiated.

Dear Marcus,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. Could you please advise if you have tried to communicate this issue with the casino?

If I may suggest, e-wallets, such as Bitcoin, would be a good option for the future. It is fast, safe and you can always convert bitcoin to cash and ultimately move it to a bank account.

However, if you have initiated chargeback already, I would like to warn you that there is one catch and you might experience difficulties with other casinos in the future.

I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

But it is ridiculous. I can't even withdraw with a verified Stic Pay account, since it is not possible to deposit from Sweden 🙂 I mean this is a big scam. Do you have a name for the owner of Bongo? That guy should be in prison. Or are you in on this too?

Testing

Or wait, now it might work. Let's hope. Because the site is nice, if it's just possible to withdraw I am fine.

I’m not sure if I understood completely your last messages. Hopefully, you understand that I don’t work for Bongo Casino, but as one of the Casino.Guru independent employees and professionals I’m trying to help you to receive your winnings.

I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Marcus.

From your description, I am not sure if your problem is that you can't anyhow withdraw your money or just one particular payment method which you prefer is unavailable for withdrawal. The first case, of course, shouldn't ever happen, but the second case is pretty much common, and you need to use an alternative payment method to make a withdrawal. Let me please know what exactly happened.

Dear Marcus,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.