Bongo Casino Review

An Austrian player had been waiting for over two weeks for their withdrawal. Despite having completed the lengthy KYC process, the withdrawal requests had been rejected multiple times. The responsible department had not responded to the reported issue. However, after contacting the Complaints Team, the player managed to withdraw the amount in six smaller transactions. Despite the difficulties, the player confirmed the receipt of their funds in full. The issue was therefore marked as resolved by the Complaints Team.

The player from Greece had experienced delays with his withdrawals totaling 5,300 euros. The casino had claimed that the player's bank rejected the transfers, however, the bank had denied receiving any money transfer from the casino. The casino had been withholding transaction proof and the player's withdrawals had remained pending. The player had accused the casino of being dishonest and insisted that his bank had never received any funds. The casino had maintained that the issue originated from the player's bank and had even offered an alternative withdrawal method, which the player had denied. The player later managed to successfully withdraw funds from the same bank, leading him to believe that the casino had deliberately cancelled his withdrawals. However, we concluded that the player had gambled away his balance before the casino could respond to the complaint, and thus, we could not assist in returning his money. The complaint was subsequently rejected.

The player from Ukraine had struggled with the lengthy verification process at Bongo Casino. The Casino constantly found reasons to delay verifying the account, extending the process for over a month and thus preventing the player from accessing their funds. The player claimed that the casino was asking for unnecessary documentation related to a card that was not used for the casino deposit. After a lengthy process and further communication with the casino, the player's account had been closed and funds confiscated. We had reached out to the casino for clarification, and upon receiving the casino's responses and evidence, we found that the player had violated the casino's terms and conditions by using forbidden game techniques with multiple accounts. As such, we concluded that the casino had acted within their rights and the player's complaint was unjustified.

The player from Ireland is experiencing difficulties withdrawing his funds. We contacted the casino and were informed the the player had been accused of creating multiple accounts. We asked for more evidence but the casino stopped replying, therefore we were so far forced to close the complaint as unresolved.

The player from Ukraine has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece was accused of opening multiple accounts. Despite several issues related to unsuccessful deposit(s) refund, the player confirmed that he received the payment after more than 2 months. The complaint is resolved.

The player from Germany requested a withdrawal and, after approximately 2 weeks of waiting for payment due to the lengthy verification process, he decided to make a complaint. The player was fully verified and received the payment more than 3 weeks after the withdrawal request. The complaint is resolved.

The player from Greece is highly dissatisfied with a promotional offer. After the casino representative suggested, that they are not able to locate any account with supposed player's email address, the player stopped responding and we were forced to reject this complaint.

The player from Italy had his active balance cancelled due to an alleged activation of another bonus offer. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from Greece had an unwanted bonus added to the account automatically. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from Ukraine is experiencing difficulties withdrawing her funds due to limited availability of payment methods. After a closer examination, we ended up rejecting this complaint as unjustified.

The player from Germany is experiencing difficulties withdrawing their funds due to limited availability of payment methods and ongoing verification. Player’s complaint has been resolved successfully.

The player from Slovenia had their account suspended and winnings voided after unsuccessful additional account verification. The complaint was rejected as unjustified. The casino provided a detailed explanation and sufficient evidence proving the player had violated the casino's Terms and Conditions.

The player from Estonia had requested a withdrawal of 300€ on September 20th, but his requests had continued to be canceled daily. Customer support had provided repetitive responses regarding an investigation without resolution. The issue was resolved with the payment of the withdrawal.

The player from Mexico faced a delay of over 16 hours in receiving a withdrawal, with the casino stating that the transaction was under investigation. The player confirmed being verified and having previously withdrawn smaller amounts without issue. The complaint was resolved after the casino processed the withdrawal and provided a bonus of 200 pesos for the inconvenience.

The player from Thailand had requested a withdrawal less than two weeks prior to submitting their complaint. Their money had not been received yet. The issue was resolved after the player confirmed that they had received their winnings. The Complaints Team facilitated communication and ensured that the player's concerns were addressed, leading to the successful processing of the withdrawal.

The player from Greece was owed €90.07 by the casino, which had closed his account upon request but had not processed the payment. Despite being told to expect payment in three days, he filed a complaint due to a lack of trust. The issue was resolved when the player confirmed receiving the payment. The complaint was then marked as 'resolved' by us.

The player from Mexico was frustrated with the casino’s process for handling withdrawals. We advised the player to wait at least 14 days after requesting the withdrawal, considering the usual processing time and potential delays due to KYC verification or high volume of requests. The player confirmed that the issue was resolved after waiting the advised period. The complaint was closed as resolved.

The player from Mexico experienced delays in the withdrawal process and had an issue with money being presented as bonuses instead of winnings. We informed him about the typical processing times and advised patience while waiting for the KYC verification and withdrawal approval. The player confirmed the issue was resolved, and the complaint was closed as 'resolved'.

The player from Greece had won a sum of 3200 euros on sports betting but was unable to proceed with the withdrawal. Despite having submitted all requested verification documents to Betmaster, his account had remained unverified and he was unable to access his winnings. The player had been with the casino for three months and had successful withdrawals in the past. His recent withdrawal request made on 20/04/2024 had been cancelled by the casino and the funds were returned to his account. However, after having communicated with the casino and submitting additional documents as requested, the player's issue had been resolved and he was able to access his winnings.

The player from Mexico had endured an extended verification process by the casino. Despite having already sent numerous documents, the casino had still asked for a PDF of a specific day's bank transactions. The player had believed that the casino was delaying her withdrawal. After she submitted the requested document, the player confirmed that the verification had been successfully completed and she had been able to withdraw her winnings. Consequently, the complaint had been closed as 'resolved'.

The player from Greece had had an issue with Betmaster Casino regarding two withdrawals of 500 euros each. The withdrawals had been accepted by the casino but the funds had not appeared in his Neteller account. The player had confirmed that there were no issues with KYC verification. The issue had been resolved later, though it wasn't specified how. We had then marked the complaint as 'resolved'.

The player from Croatia had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The player had been asked to provide additional documents for verification, which extended the withdrawal process beyond the usual timeframe. After our intervention and communication with the casino, the player confirmed that the funds had been successfully withdrawn. The issue had been resolved and the complaint was marked as such in our system.

The player from Russia submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from India has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from India has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Bolivia is experiencing difficulties withdrawing their winnings due to ongoing verification. The player later confirmed that documents were accepted and the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Spain with a fully verified account requested a total of 5 withdrawals over 2 weeks ago. Meanwhile, the casino recommended the player use another payment method for withdrawal without any detailed explanation. Finally, the player has confirmed that he has already received all payments. The complaint is resolved.

The player from Germany has been anticipating instant withdrawal transfers through Bitcoin. Unfortunately, all transactions take longer than it was advertised. Player’s complaint has been resolved successfully.

The player from Greece had a verified account but faced issues with multiple cancellations of his withdrawal requests without explanation. After providing relevant information and communication, the player successfully withdrew his funds after several attempts and a wait for the financial department to process the transfer. The Complaints Team confirmed that the issue was resolved and marked the complaint as such in their system.

The player from Greece had been a long-time customer but was dissatisfied after requesting a withdrawal of €1700, which typically got resolved within minutes. However, the request was pending with the responsible parties, causing frustration. The Complaints Team intervened by facilitating communication and assisting the player in providing necessary documentation for verification. Ultimately, the issue was resolved, and the player expressed gratitude for the support received.

The player from Russia faced issues with withdrawing money from the casino, as his withdrawals were repeatedly canceled and additional verifications (including video verification) were requested. After a month, the player still had not received his funds and had not been informed about the reasons for the withdrawal cancellations. The Complaints Team intervened, and after confirming the player's documentation, the funds were eventually released. The player reported receiving the money, although he expressed dissatisfaction with the prolonged process.

The player from the United Kingdom faced delays in the account verification process, which surpassed the promised timeframe of 5 business days, extending to 7 days without clear communication from the casino. The player reported issues with an expired ID card and expressed concerns over the handling of his verification. After intervention from the Complaints Team, the issue was resolved, and the player received his winnings. The complaint was marked as 'resolved' in the system.

The player from Colombia faced difficulties withdrawing 370 euros despite having met the wagering requirements and completed verification over 5 months prior. Although there were no active bonuses, the casino cited system issues for the delay, which lasted over a week. Additional information was requested from the player to better understand the situation. The player confirmed past successful withdrawals and mentioned the available payment methods. The issue was eventually resolved, and the player successfully withdrew his winnings.

The player from Greece tried to withdraw funds using a new card after their original card was stolen. Despite providing all requested verifications, the casino had been unresponsive since May 29th. After our intervention, the casino requested additional documents, which the player promptly provided. The issue was resolved, and the player successfully withdrew all winnings. The complaint was marked as resolved by the Complaints Team.

The player from Greece, who had a fully verified account, struggled to withdraw €300, despite having been able to successfully withdraw €2000 in the past. The issue was eventually resolved and the player confirmed the successful receipt of his winnings.

The player from Malta, who had been a regular at Casinoin for over a year, reported an issue with his withdrawal requests continually being rejected. Despite having been fully verified and not using any bonus money, the player was unable to receive his winnings. The casino informed the player that his case had been forwarded to a specialist department. However, no resolution was provided. After the player reported the issue to us, he subsequently informed us that he had received his money from Casinoin. We then marked the complaint as 'resolved'.

The player from Greece had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. After contacting the Complaints Team, he had been advised to wait for 14 days as withdrawals could take some time due to KYC verification or high volume of withdrawal requests. Eight working days later, the player confirmed that his account had been identified and the amount had been credited. As a result, the Complaints Team marked the complaint as 'resolved'.

The player from Greece was unable to withdraw his €3400 winnings from CasinoIn. The casino's live chat had provided false reasons for not verifying his account. Two days had passed without a resolution. The player had previously made successful withdrawals and had submitted all necessary documents for verification. After we invited a CasinoIn representative to join the conversation, the player's account was verified and his withdrawal was processed. The complaint had been resolved successfully.

The player from Japan had had an issue with CASINOIN regarding their withdrawal process. The player had been concerned about the extensive KYC verification process, during which he had been repeatedly asked to submit various documents. He had suspected that the constant request for documentation was a tactic to withhold his earnings. After a series of communications between the player, the complaints team, and the casino, the player managed to submit all the necessary documents for verification. The casino then confirmed that the player's KYC process had been completed successfully, and the player confirmed that he had been able to withdraw his winnings. The issue had thus been resolved.

The player from Greece had experienced account deactivation at a balance of 516.66 euros due to allegations of multiple linked accounts. The player had asserted that he had completed all KYC procedures and that the only other person who had used his device to play was a friend, who had a separate account. The casino had alleged a violation but did not initially provide specific details. After discussions with our Complaints Team, the casino had agreed to reopen the player's account as an exception. The player had confirmed that he was able to access his account and withdraw his funds. The complaint had then been marked as resolved.

The player from Germany had deposited money from her N26 account to her casino account, but the funds were not credited. Despite her communication with the casino, the issue remained unresolved. She had then provided the Complaints Team with a receipt of her transaction. The team had advised her that the process of locating and refunding her funds could take around a month. However, the issue was resolved before the given timeline as the money had been credited to her casino account. The complaint was subsequently closed as 'resolved'.

The player from Greece tried to withdraw his winnings, but the casino canceled all withdrawal requests. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Japan is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany is experiencing difficulties withdrawing his winnings from the casino due to incomplete verification of the payment method. The player confirmed the verification was successful and the player cashed out his winnings.

The player from Greece requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player struggles to withdraw his winnings due ongoing verification. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Greece has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the Czech Republic is experiencing difficulties withdrawing his winnings due to ongoing verification. He is also not able to access his account. The player later confirmed that the verification was processed successfully, therefore we marked this complaint as resolved.

The player from Greece has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany is experiencing difficulties withdrawing funds, because the transactions to his preferred payment methods have been declined. He has received his winnings by another payment method.

The player from Greece had his account picked for additional verification after accumulating a substantial win. Some time after the complaint was submitted, the player successfully passed the verification and managed to start receiving his winnings. The complaint was reopened again because the player was unable to withdraw his winnings only in small amounts. The player was offered an alternative payment solution however he did not use it and he kept withdrawing by small amounts. Although the player played part of his balance, the complaint is resolved.