Bongo Casino Review

The player from Ireland is experiencing difficulties withdrawing his funds. We contacted the casino and were informed the the player had been accused of creating multiple accounts. We asked for more evidence but the casino stopped replying, therefore we were so far forced to close the complaint as unresolved.

The player from Ukraine has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece was accused of opening multiple accounts. Despite several issues related to unsuccessful deposit(s) refund, the player confirmed that he received the payment after more than 2 months. The complaint is resolved.

The player from Germany requested a withdrawal and, after approximately 2 weeks of waiting for payment due to the lengthy verification process, he decided to make a complaint. The player was fully verified and received the payment more than 3 weeks after the withdrawal request. The complaint is resolved.

The player from Greece is highly dissatisfied with a promotional offer. After the casino representative suggested, that they are not able to locate any account with supposed player's email address, the player stopped responding and we were forced to reject this complaint.

The player from Italy had his active balance cancelled due to an alleged activation of another bonus offer. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from Greece had an unwanted bonus added to the account automatically. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from Ukraine is experiencing difficulties withdrawing her funds due to limited availability of payment methods. After a closer examination, we ended up rejecting this complaint as unjustified.

The player from Germany is experiencing difficulties withdrawing their funds due to limited availability of payment methods and ongoing verification. Player’s complaint has been resolved successfully.

The player from Slovenia had their account suspended and winnings voided after unsuccessful additional account verification. The complaint was rejected as unjustified. The casino provided a detailed explanation and sufficient evidence proving the player had violated the casino's Terms and Conditions.

The player from Greece had had an issue with Betmaster Casino regarding two withdrawals of 500 euros each. The withdrawals had been accepted by the casino but the funds had not appeared in his Neteller account. The player had confirmed that there were no issues with KYC verification. The issue had been resolved later, though it wasn't specified how. We had then marked the complaint as 'resolved'.

The player from Croatia had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The player had been asked to provide additional documents for verification, which extended the withdrawal process beyond the usual timeframe. After our intervention and communication with the casino, the player confirmed that the funds had been successfully withdrawn. The issue had been resolved and the complaint was marked as such in our system.

The player from Russia submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from India has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from India has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Bolivia is experiencing difficulties withdrawing their winnings due to ongoing verification. The player later confirmed that documents were accepted and the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Spain with a fully verified account requested a total of 5 withdrawals over 2 weeks ago. Meanwhile, the casino recommended the player use another payment method for withdrawal without any detailed explanation. Finally, the player has confirmed that he has already received all payments. The complaint is resolved.

The player from Germany has been anticipating instant withdrawal transfers through Bitcoin. Unfortunately, all transactions take longer than it was advertised. Player’s complaint has been resolved successfully.

The player from Greece, who had a fully verified account, struggled to withdraw €300, despite having been able to successfully withdraw €2000 in the past. The issue was eventually resolved and the player confirmed the successful receipt of his winnings.

The player from Malta, who had been a regular at Casinoin for over a year, reported an issue with his withdrawal requests continually being rejected. Despite having been fully verified and not using any bonus money, the player was unable to receive his winnings. The casino informed the player that his case had been forwarded to a specialist department. However, no resolution was provided. After the player reported the issue to us, he subsequently informed us that he had received his money from Casinoin. We then marked the complaint as 'resolved'.

The player from Greece had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. After contacting the Complaints Team, he had been advised to wait for 14 days as withdrawals could take some time due to KYC verification or high volume of withdrawal requests. Eight working days later, the player confirmed that his account had been identified and the amount had been credited. As a result, the Complaints Team marked the complaint as 'resolved'.

The player from Greece was unable to withdraw his €3400 winnings from CasinoIn. The casino's live chat had provided false reasons for not verifying his account. Two days had passed without a resolution. The player had previously made successful withdrawals and had submitted all necessary documents for verification. After we invited a CasinoIn representative to join the conversation, the player's account was verified and his withdrawal was processed. The complaint had been resolved successfully.

The player from Japan had had an issue with CASINOIN regarding their withdrawal process. The player had been concerned about the extensive KYC verification process, during which he had been repeatedly asked to submit various documents. He had suspected that the constant request for documentation was a tactic to withhold his earnings. After a series of communications between the player, the complaints team, and the casino, the player managed to submit all the necessary documents for verification. The casino then confirmed that the player's KYC process had been completed successfully, and the player confirmed that he had been able to withdraw his winnings. The issue had thus been resolved.

The player from Greece had experienced account deactivation at a balance of 516.66 euros due to allegations of multiple linked accounts. The player had asserted that he had completed all KYC procedures and that the only other person who had used his device to play was a friend, who had a separate account. The casino had alleged a violation but did not initially provide specific details. After discussions with our Complaints Team, the casino had agreed to reopen the player's account as an exception. The player had confirmed that he was able to access his account and withdraw his funds. The complaint had then been marked as resolved.

The player from Germany had deposited money from her N26 account to her casino account, but the funds were not credited. Despite her communication with the casino, the issue remained unresolved. She had then provided the Complaints Team with a receipt of her transaction. The team had advised her that the process of locating and refunding her funds could take around a month. However, the issue was resolved before the given timeline as the money had been credited to her casino account. The complaint was subsequently closed as 'resolved'.

The player from Greece tried to withdraw his winnings, but the casino canceled all withdrawal requests. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Japan is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany is experiencing difficulties withdrawing his winnings from the casino due to incomplete verification of the payment method. The player confirmed the verification was successful and the player cashed out his winnings.

The player from Greece requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player struggles to withdraw his winnings due ongoing verification. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Greece has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the Czech Republic is experiencing difficulties withdrawing his winnings due to ongoing verification. He is also not able to access his account. The player later confirmed that the verification was processed successfully, therefore we marked this complaint as resolved.

The player from Greece has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany is experiencing difficulties withdrawing funds, because the transactions to his preferred payment methods have been declined. He has received his winnings by another payment method.

The player from Greece had his account picked for additional verification after accumulating a substantial win. Some time after the complaint was submitted, the player successfully passed the verification and managed to start receiving his winnings. The complaint was reopened again because the player was unable to withdraw his winnings only in small amounts. The player was offered an alternative payment solution however he did not use it and he kept withdrawing by small amounts. Although the player played part of his balance, the complaint is resolved.