Blazzio Casino - Player's winnings withheld by the casino.

After hitting max win in one of the games ,they stopped response and could not get MY money into my bank! Still not any response!

Dear Bomiits,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• When did you request a withdrawal from the casino? Is it still pending in your account?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

I did send you an email,but i can add that this happened about 4 weeks ago and no response on emails and i can not log in to my account as country is blocked!

Thank you very much, Bomiits, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. However, I would like to warn you that it seems Blazzio Casino is closed and we haven't been able to contact them since last month regarding previous player complaints.

Hello Bomiits,

I'm Michal, and I have taken over this complaint. I have reviewed your case and just so you know, according to our findings the casino is closed, meaning we might not receive a response from the casino team. I will still try to contact the casino to see if we can help.

We would like to invite Blazzio Casino to join the conversation.

Dear Blazzio Casino,

Could you please furnish us with details how can the player withdraw their winnings when they don't have access to their account anymore?

Thank you for joining!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Is there any legal action i should do next?

Dear Bomiits,

I've managed to contact a former representative from Blazzio Casino, and they've informed me that the casino has permanently closed, with all staff being made redundant. Unfortunately, our ability to provide further assistance in this matter is close to zero. While it's not uncommon for casinos to close regularly, it's still rare to see a relatively reputable casino with a decent rating close abruptly without any prior notice to its players. Unfortunately, that's the situation here. The only potential recourse would be to file a complaint with the casino gaming authority, Curaçao Antillephone N.V. (complaints@gaminglicences.com) but given the casino's closure, even their ability to assist may be very limited. Nonetheless, it may still be worth attempting.

Dear Bomiits,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Well! Im still here waiting for Blazzio to come up with some offer! Thank you!

Maybe there is someone here,who is ready to help me and im up for share my winnings,who could find a way how to withdraw MY FAIR winned money! !?

Dear Bomiits,

I appreciate your determination to explore various ways to get to your winnings, however, as I mentioned, the casino has permanently closed, with all staff being made redundant. Unfortunately, our ability to provide further assistance in this matter is basicaly zero. The only potential recourse would be to file a complaint with the casino gaming authority, Curaçao Antillephone N.V. (complaints@gaminglicences.com) but given the casino's closure, even their ability to assist may be very limited. Nonetheless, it may still be worth attempting.

Unfortunately, we are unable to pursue this complaint further, and I'm forced to close it as unresolved for obvious reasons.

I understand this isn't a satisfactory solution to your issue, however, we are unable to provide further assistance.

I am sorry I could not be of more help on this occasion. I can only recommend checking the reviews of each casino before you sign up and only playing in established, licensed, and good-rated casinos to avoid disappointments like this in the future.

Best regards,

Michal

Casino Guru