Blazzio Casino Review

The player from Canada had been unable to access his casino account due to a 'Country Blocked' message, despite the casino's assertion that Canadians were permitted to use the site. He had an unprocessed deposit and had received no response to his email query. The player had provided all necessary information, and the Complaints Team had reached out to the casino for clarification. However, the casino had failed to respond within the given timeframe. The issue had remained unresolved.

The player from Czech Republic was unable to access Blazzio casino for several days, which prevented him from fulfilling the wagering requirements before the bonus expired. He had tried multiple solutions, including accessing from different IP addresses using VPNs. Despite several attempts to contact the casino's support team, the player received no response. We attempted to reach out to the casino for clarification, but were unsuccessful as the casino appeared to be closed. We marked the complaint as 'unresolved', which may have negatively affected the casino's rating, and advised the player to contact the Curaçao Antillephone N.V. for further assistance.

The player from the Czech Republic had found his casino account and winnings blocked. The casino had cited 'T&C 9.9' as the reason, but did not provide any additional explanation. The player had claimed that he was the only one who had registered at the casino and that he had not passed the verification process as the account was blocked the same day he attempted to withdraw his winnings. The casino representative had insisted that their system identified the player's account as a duplicate. The Complaints Team, after examining the evidence provided by the casino, confirmed that both accounts were used by the same person, leading to the rejection of the player's complaint.

The player from Austria had his account blocked and his balance of 5475.79€ voided by the casino's security department. The player had joined the casino in October 2023, and his account was blocked in December of that year. He had achieved his balance primarily through live-casino games, without the use of an active bonus. The casino's representative had claimed that the account was blocked due to a decision by their security department, but did not provide clear justification. After extensive communication with the casino, we had recommended the player to lodge a complaint with the casino's regulator - Curaçao Antillephone. The complaint had been closed with an 'unresolved' status, pending the regulator's response.

The player from Norway won 723 Euro on Blazzio and attempted a withdrawal, but Blazzio canceled the withdrawal and closed his accounts, claiming he had multiple accounts. When he contacted the casino for more information or proof, they reiterated that the decision was final. The casino has provided us with evidence of multiple accounts therefore we have rejected the complaint.

The player from Ireland had difficulties retrieving his winnings because the casino reportedly refused to refund his Lithuanian Revolut bank account that he had used for depositing. The player's account had been fully verified and the casino had offered an alternative payment option. However, the player did not receive the payment and claimed the casino was not providing adequate assistance or explanations. The casino explained that the player's initial withdrawal request had been rejected because their payment provider did not process payments to Lithuania. The casino stated they had executed the payment when the player provided a new bank account, but due to holiday delays, the payment processing time had been extended. The casino assured that the funds would be paid to the player once they received the payment from the player's bank. After some back and forth communication and a prolonged waiting period, the player finally reported that the funds had been successfully received. The issue was then marked as resolved.

The player from Germany had had an issue with Blazzio Casino, which had suspended his account due to suspected fraudulent activities, a violation of section 13.4.1 of the Terms and Conditions. He had not been provided any evidence to support this claim. We had reached out to the casino for clarification. The casino had responded that their system had identified the player's account as part of a syndicate, leading to the account suspension and voiding of winnings. However, upon further investigation, the casino had discovered the real source of the alleged fraudulent activity and reinstated the player's account. The player had confirmed that his account was restored and he had been able to withdraw his funds, thus resolving the issue.

The player from Germany had deposited 50€ and later attempted to withdraw the same amount. However, the online casino had closed the player's account, accusing them of cheating, and confiscated the remaining balance. The player had claimed that the casino did not provide specific reasons for the account closure and did not request any documents for verification. After our team's intervention, the player's account had been reopened and they were able to withdraw their funds. The issue had been successfully resolved and the complaint was closed.

The player from Germany having problem with responsible gambling admitted to casino about his addiction. Despite this, the casino continued to encourage more deposits and provided bonuses. Player’s complaint has been resolved successfully.