The player's account got blocked without any explanation. The complaint was closed after the player let us know that it has been resolved with the casino.
BitStarz Casino - The player's account got blocked.
Amount: ??
BitStarz Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
BitStarz Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Good day
BitStarz inexplicably banned me from them. When I asked why in the live chat, I was only answered with "management discretion". Surely I have a right to know the real reason.
I would be very grateful for your help!
With kind regards
Automatic translation:
Public
Public
2 years ago
Hello brate123,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BitStarz Casino. Please allow me to ask you a few more question before we would move forward.
When exactly did the casino close your account? Could you please advise if your account is already verified and is yes, since when exactly? How long have you been registered in the casino? Did you have any remaining balance when the casino closed your account?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hi
The casino banned me on 09/16/2022. The reason I was given was "management discretion".
I didn't have any credit. BitStarz only verifies a player when they want to withdraw, so I'm not verified yet. Unfortunately, I don't know exactly how long I've been registered.
I would love to know the reason why the casino banned me though.
Edited
Automatic translation:
Public
Public
2 years ago
Dear brate123,
Unless you had no balance on your account, the casino can block your account anytime without any reason given. If your balance was zero, I would recommend just to move on to the next casino and they are not obligate to explain the account closure at all.
Is there anything else we can assist you with?
