BitStarz Casino - Player has a dispute over game fairness and an unresolved deposit.

I came across the Bitstarz casino through Casino Guru, who indicated it was trustworthy. However, while playing the Pachinko game, I spent the entire day losing 8,000 Brazilian Real without any chance of success. I never once managed to win any amount; it simply took all my money. The game did not fluctuate, nothing worked, no extra balls, no wildcard balls - the game was completely rigged and unjust in a way I've never experienced before. There's no way a game can take 8,000 Brazilian Real without giving anything back or accepting a single play. Something needs to be done about this robbery; I was robbed and I demand action. Not to mention the glitch in the deposit – they did not credit a deposit of 500 Brazilian Real and have not resolved the issue. I've been robbed egregiously and I have the screenshots as proof.

Dear Ze2235,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Please forward your payment receipt to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear Ze2235,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I closed my account at this casino, because my losses were high for me and I didn't want to take the risk of trying to recover and sink further, I've never found a game as unfair as this one was, there were deposits one after the other and I couldn't have a win q significant, relevant to what he was depositing,

There is never a return, that's a fact, it's madness that plays so much

I acknowledge that you closed your account, but could you please clarify whether the misplaced deposit of 500 Brazilian Real was refunded to you?

Dear Ze2235,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.