Betzest Casino - Player’s struggling to complete the account verification.

The casino does not want to verify the account, despite sending a telephone bill and the Internet they say is useless.

Dear Alvaro,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been advised what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Additional comments from the player:

"Hello, the truth is I don't see any link, the issue has not yet been solved, the amount in question is 300 USD, the casino does not verify my account since I do not have an electricity or water bill with my name because I rent the house where I live , so the invoices have another name.

Only the. Address in the credit card statements and I only have a bank account, I went to the bank and they gave me a letter stamped with my address but they told me at Betzest what it was for.

I also sent a telecommunications bill with my name and address and they did not accept it either.

Thanks"

Thank you very much, Alvaro, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

PS: If you're still experiencing difficulties replying inside the official thread, please send an email to nikolas.b@casino.guru and Nick will publish it for you.

I would like to ask Betzest Casino to join us and help us resolve the player's issue.

Dear Sir,

We are sorry for the inconvenience

I investigated your case right away.

As i am told from the finance department, first you sent a telecommunication bill, which is not accepted, as we

accept utility bills like water, gas or electricity or a bank statement with recent transactions. Since you haven't

got access on another utility bill, you were offered to provide a bank statement with recent transactions of

three months. This document must be a PDF file or a photo of the original, and this is also compulsory.

Screenshots are not allowed, but you sent a stamped screenshot, which aroused suspicion in our team

members. Also adding to the fact, that your balance is 0, as you played and lost your balance, so there are no

funds whatsoever in your account.

As soon as you provide the requested documents, your KYC will be approved immediately.

Thank you

Kind Regards

Casino Manager

Dear Alvaro,

In order to verify your account, please do as the casino advises. Also as your balance is reduced to 0, there isn't much we can do for you. You need to send all the documentation to the casino to verify yourself. Please let us when they will be sent.

Dear Alvaro,

We haven't receive any respond from you. As I mentioned before, if you have played your balance to zero, there isn't anything we can do with it. Please let us know if we can assist you in any other way regarding this case, otherwise the complaint will be rejected within next 7 days.

The complaint will now be rejected as the player did not respond to us.