BetWorld247 Casino - Player’s withdrawal has been delayed.

Das Casino zahlt seit 26.04. nicht aus, vertröstet immer ohne dann auszuzahlen.

Normalerweise antwortet der Support in unter 10 Minuten, aber zwischenzeitlich und mittlerweile gar nicht mehr.

Dear Matthias1990,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

If there is any other relevant communication between you and the casino, please, forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi,

Sorry, dass habe ich vergessen zu erwähnen.

KYC wurde bereits vor längerer Zeit abgeschlossen und es wurden auch schon einige Auszahlungen erfolgreich durchgeführt.

Gruß

Thank you for your reply, Matthias1990. Could you please advise when exactly you made your last successful withdrawal? Approximately how long did it take to be processed?

Hi,

die letzte Auszahlung per Banktransfer war am 17.04. und ist am 21.04. bei mir angekommen.

Matthias1990, have you accumulated your winnings with or without an active bonus, please? Do I understand correctly that you have always used the same withdrawal method (bank transfer)?

Der Gewinn wurde mit einem Bonus erreicht.

Das war aber bislang nie ein Problem und hat funktioniert.

Die Gewinne aus Bonus können nur per Banküberweisung ausgezahlt.

Ich habe bislang über muchbetter, Banküberweisung und astropay auf der Seite ausgezahlt.

Bislang war das nie ein Problem.

Thank you very much Matthias1990 for your cooperation so far. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Matthias1990,

I will assist you with the complaint from now on. I went over the exchange you had with the casino support and I will do my best to help you.

I would like to invite the representatives of BetWorld247 Casino into the conversation in order to help us resolve the issue of the delayed withdrawal.

BetWorld247 Casino, what is causing the delay in Matthias1990's witdrawal? When can he expect the withdrawal to be processed?

Hi, as we got email and talk with user we can see that he has no more any transfer. So far with user we have good relationship and respect the client. Muchbetter has some request that user if deposit with muchbetter can withdraw muchbetter, some clients deposit with paysafe card and try our muchbetter or astropay withdraw what its not ok for that payment providers. Users do that as there are some fees on transfer from providers side. In that case we give them 10% back on every deposit so they can be pleased because of the fees

Hello

Thanks to the BetWorld247 Casino representative for the reply.

Matthias1990,

Could you please inform us about the status of your withdrawal request? Has it been processed or canceled?

Is your issue resolved or do you require further assistance?

Dear Matthias1990,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions. The player can reopen this complaint anytime.