2 years agoOriginalTranslation
Unfortunately, my verification was only rejected for the reason that no time of the transfer was shown on the receipts.
Such information is not possible with my bank.
Only the day is displayed.
Unfortunately, probably a tactic to delay the payout.
I won't play here anymore.
Such information is not possible with my bank.
Only the day is displayed.
Unfortunately, probably a tactic to delay the payout.
I won't play here anymore.
- Support replies quickly
- Payout without time stamp not possible
- Deposits sometimes take 3 days
- no player protection
Automatic translation:
4
IviBet Casino
7 months ago
Matthias1990, we apologize for any inconvenience you've experienced with the verification process and the delay in your payout. Our aim is to ensure a smooth and efficient withdrawal experience for all our players.
Regarding the verification requirements, we understand that certain banking systems may not provide detailed transaction information. We'll review our verification process to ensure it's fair and reasonable for all players.
As for the delay in deposits and any lack of player protection, we'll investigate these issues further to address them appropriately. Your feedback is valuable to us as we continually strive to improve our services.
If you have any further concerns or require assistance, please don't hesitate to contact our customer support team. We're here to help and ensure your experience with us is positive.
Regarding the verification requirements, we understand that certain banking systems may not provide detailed transaction information. We'll review our verification process to ensure it's fair and reasonable for all players.
As for the delay in deposits and any lack of player protection, we'll investigate these issues further to address them appropriately. Your feedback is valuable to us as we continually strive to improve our services.
If you have any further concerns or require assistance, please don't hesitate to contact our customer support team. We're here to help and ensure your experience with us is positive.
