BETWINNER Casino - Player’s winnings were confiscated and account blocked.

This casino shouldn’t even have a rating here because they are thieves. I made several deposits and withdrawals. When my balance was the highest at 5,400, they requested documents. I spent almost 15 days sending information, and after sending all kinds of photos, holding sheets with numbers they sent, they simply said that I manipulated games and a bunch of nonsense, and blocked me without paying my money. These damn thieves, a bunch of scammers who shouldn't even exist.

Dear Junior388,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? 
• Which games you’ve been playing (live casino games, slots, or sports betting)? 
• Were your winnings accumulated with or without an active bonus, please?
• If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I've been a customer there since 2021, but I hadn't played much, so a few weeks ago I started playing again, I had never been verified, I attacked my bankroll by playing multiples, simple pre-game bets and simple bets there I live and I also played a lot of casino slots, my balance wasn't there no connection with bonuses, I spent more than 10 days trying to verify the account, they responded to emails every 72 hours always asking for other things, I sent all kinds of photos, bank statements, energy documents, identification, driver's license, photos with numbers given by them, when they had nothing left to ask for, they sent an email saying that I manipulated the football results and said other things and blocked my access and took my money, I sent other emails that were no longer answered, but this casino has a reputation for thieves and only criticism and I say that's what they are!!

Thank you, Junior388, for your response. Unfortunately, since you have clarified that the issue solely pertains to sports betting, we regret to inform you that we are unable to assist you in this matter.

We sincerely apologize for our inability to resolve your case. However, please feel free to reach out to us if you encounter any issues with other casinos in the future. Since we currently do not have a department specifically dedicated to sports betting disputes, and lack sufficient expertise in handling such cases, we are regrettably unable to proceed with your complaint. I genuinely wish I could have been of more assistance.

Thank you for your understanding, and please do not hesitate to reach out if you have any further questions or concerns. Meanwhile, I'm forced to reject your complaint at this time.