BETWINNER Casino Review

The player from India had encountered a withdrawal issue with Betwinner. The online casino had requested additional verification documents, including an Aadhaar Card and Election Identity, which the player couldn't provide. The player had claimed that the casino was ignoring his inquiries and intentionally delaying his withdrawal. Despite our team's efforts to mediate, the casino did not respond. As a result, we marked the complaint as 'unresolved', which could have negatively affected the casino's rating. We advised the player to contact the Curacao Gaming Authority for further help.

The player from Egypt had encountered an issue while depositing to Betwinner using the Instapay payment method; an error occurred due to an incorrect address provided on Betwinner's site. He had documented proof of the mistake and evidence that the error had been corrected by the casino since the incident. Despite this, his requests for a refund were dismissed. We had reviewed the provided evidence and found inconsistencies in the Instapay Wallet Username used during the transaction. The player was informed that it was his responsibility to ensure that he sent the money to the correct address. Therefore, his complaint was not upheld.

The player from Peru had reported an inability to withdraw winnings from Betwinner because the casino had accused him of having multiple accounts. Even though he had provided all requested identification, they only allowed him to withdraw his initial deposit. The player had confirmed that he was betting on sports and didn't use any bonuses. However, we had explained that we lacked the necessary insight to mediate in issues related to sports betting and thus, we couldn't evaluate his case properly. We had offered to provide a list of websites that might have been able to help him with his issue. The player accepted this offer and the complaint was closed.

The player from Peru had been utilizing the online casino for several months. When he tried to withdraw his winnings, the casino requested extensive verification. Even though he provided all the requested documents promptly and in the correct format, his account got blocked. The casino kept requesting more verification, including a video call on Skype and additional forms. In spite of the player's compliance, the casino failed to verify his account and enable his withdrawal. We tried to mediate the issue by contacting the casino, but got no response. The issue was left unresolved. We reopened this complaint as per the casino's request. The casino then requested the player to undergo a video conference as part of the identity verification process. After the video conference, the casino chose to close the player's account, citing violations of their terms and conditions. The player denied any wrongdoing and asked for proof of the violations. We couldn't assist further as the player also engaged in sports betting, an area beyond our expertise. The complaint was closed as unresolved.

The player from Portugal was unable to log into his BETWINNER account which held about 80 euros. Despite having contacted the casino security department, he had not received a response for several days. He had opened his account over two years ago, and it had been successfully verified. His winnings had been accumulated without an active bonus. It was revealed that he hadn't logged into his account for over a year. We had informed him that due to the significant time that had passed since the incident, we were unable to assist him further as it fell under 'cold cases' where gathering evidence and reconstructing a timeline became highly challenging.

The player from Brazil had reported a delay in the reflection of his deposit into his casino account. Despite his bank having confirmed the transfer, the casino had failed to credit his account for 11 days. The player, who had intended to place a sports bet, had expressed frustration over the delay and the casino's lack of communication. The Complaints Team had advised the player to contact his payment provider and later confirmed that the deposit issue was resolved.

The player complained that the casino had not processed their payout even after getting all personal documents verified. The complaint however lacks information regarding the disputed amount and time period, we don't know when exactly this delay started. No further responses from either side since then.

The player deposited via Ethereum 2 weeks before submitting the complaint and the deposit was still pending at the time of posting (27.11.2023). The deposit has not yet been credited to their casino balance and the casino has not responded yet.

The Brazilian player had experienced difficulties with Betwinner casino. After regular play, the casino had requested document verification. The player had complied, but his ID submission was rejected due to the lack of color. The player had attempted multiple times to resolve the issue with the casino but was unsuccessful. We had attempted to assist the player by extending the complaint timeframe and requesting additional information. However, the player did not respond to our inquiries, and as a result, we were unable to further investigate and had to reject the complaint.

A player from Spain experienced a blockage on their BETWINNER account, and in response, attempted to withdraw funds and open a new account. Betwinner blocked the second account after additional deposits, claiming multiple accounts were not allowed. The player argues only one account was active at a time due to the initial blockage. The complaint was rejected as the player breached the casino terms.

The player from Spain is unable to withdraw winnings due to repeated requests for various documents for verification. Despite providing all documents requested, the casino claims they're unacceptable and has stopped responding to the player's emails, effectively withholding the player's winnings. The issue has been resolved successfully.

The player from Egypt had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn't been obtained up to that day. After our team had advised the player to wait for at least 14 days after requesting the withdrawal and to cooperate fully with the casino, the player reported that the issue had been resolved by the casino's accounting team and the withdrawal had been received successfully. Consequently, we had marked the complaint as resolved in our system.

The player from Argentina was unable to withdraw her winnings due to a persistent error related to her card number input. She could use the card for deposits but not for withdrawals. Despite our team's efforts to understand and resolve the issue, and seek further information, the player did not provide additional responses. As a result, we could not conduct a thorough investigation and had to reject the complaint.

The player from Peru had faced difficulties with account verification at an online casino. He had been initially asked to send digital copies of his documents, but later the casino requested the same documents via postal mail. After managing to send the documents, the player had reported that the casino continued to ask for additional verification. Despite our efforts to mediate, the casino remained unresponsive. The issue remained unresolved due to the casino's continued delay in the verification process. We had recommended the player to report the issue to the Curacao Gaming Authority for further assistance. A few months later, the casino requested to reopen the complaint, since it hadn't received any documentation for verification from the player. We asked the player to share any confirmation of sending the document by post, however, the player didn't respond and, consequently, we rejected the complaint.

The player from India has been struggling with the withdrawal of 50000 Indian Rupees from his BetWinner account. Despite providing all necessary documents for verification, his account is still in not verified. We closed the complaint because the player stopped responding.

The player from Brazil has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Portugal has been trying to withdraw funds from their BETWINNER account. Despite successfully submitting identification documents, their account was blocked, communication ceased, and a portion of money was removed without explanation.

The player from Spain has attempted to withdraw 1080 euros but is facing repeated verification issues. The player has provided all requested documents, however, the casino claims the files have been compressed, delaying the withdrawal. We closed the complaint because the player stopped responding.

The player from Argentina, who made many previous successful deposits and withdrawals, is experiencing difficulties after being requested to submit verifications documents. They've submitted the required documents, but their account is still under verification and they haven't received a response from the casino. The complaint was resolved as the player's account got successfully verified.

The player from Indonesia has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the issue was resolved.

The player from India has made a mistake while registering an account. Unfortunately, the withdrawal is now pending due to incomplete verification. We rejected the complaint because the player didn't respond to our messages and questions.

The player got logged out of his account that contained 20,000 INR balance, was told to reset his password, and got logged back into an account with zero balance. The player said he had proof of his lost funds, however, the casino stopped communicating with him. There were no more updates in this case.

The player complained about having withdrawal request still pending one and a half months later, and while it was pending, it was impossible to request any new one. There were no more updates in this case.

The player from Egypt has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Uganda is experiencing difficulties withdrawing her funds due to limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Spain is experiencing difficulties withdrawing his funds due to limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.

The player 'putriken' was waiting weeks for a withdrawal with no sign of receiving it. After trying multiple different methods for withdrawal the casino kept saying they would process it but did not. The player asked the mediator to contact the casino, but no response was received.

The player from Portugal has been accused of opening multiple accounts. We are closing this case as insufficient evidence from Casino because Casino rejected to provide proof that player has multiple accounts.

The player from Greece inquires about his missing winnings. We rejected the complaint because the player didn't respond to our messages and questions. The player later reopened the complaint to confirm that the issue was resolved.

The player from Spain tried to withdraw his deposits, but he received a message, that he needs to wager his deposit in order to withdraw funds. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Spain had his account verified and withdrawal approved. Unfortunately, the casino claimed, that the preferred payment method is not available for withdrawals. We rejected the complaint because the player didn't respond to our messages and questions.

The player asked the casino's support to close his account due to his gambling problem. Since his account wasn't closed right after the request, he was able to deposit more money, €3,900. No further information is available ever since then.