Dear Michal,
Following a thorough investigation of the shamejs23’s gaming activity and a careful review of all the evidence provided, we have made the decision not to return the winnings in question. The facts and evidence firmly support our conclusion, and we believe this decision is fully in line with our platform's terms and conditions.
Additionally, we want to make it clear that we consider this matter fully resolved on our side, and we do not intend to engage in further discussions regarding this complaint.
We acknowledge that this may result in the complaint being closed as unresolved and could potentially impact our casino’s reputation status on your platform. While we regret this outcome, we must remain steadfast in our decision based on the facts of the case.
We would like to extend our sincere thanks to you and the entire Casino Guru team for your invaluable assistance in reviewing and mediating this complaint. Your commitment to ensuring a fair and transparent process has been greatly appreciated.
Once again, we sincerely appreciate the effort and professionalism shown by you and your team throughout this process, and we value our continued cooperation with Casino Guru.
Best regards,
Tom
Representative of Betspino Casino
Dear Michal,
Following a thorough investigation of the shamejs23’s gaming activity and a careful review of all the evidence provided, we have made the decision not to return the winnings in question. The facts and evidence firmly support our conclusion, and we believe this decision is fully in line with our platform's terms and conditions.
Additionally, we want to make it clear that we consider this matter fully resolved on our side, and we do not intend to engage in further discussions regarding this complaint.
We acknowledge that this may result in the complaint being closed as unresolved and could potentially impact our casino’s reputation status on your platform. While we regret this outcome, we must remain steadfast in our decision based on the facts of the case.
We would like to extend our sincere thanks to you and the entire Casino Guru team for your invaluable assistance in reviewing and mediating this complaint. Your commitment to ensuring a fair and transparent process has been greatly appreciated.
Once again, we sincerely appreciate the effort and professionalism shown by you and your team throughout this process, and we value our continued cooperation with Casino Guru.
Best regards,
Tom
Representative of Betspino Casino