Betspino Casino Review

The player from the Netherlands is having trouble withdrawing amounts of 4020€ and 2000€ from his casino account. He is unable to continue playing at the casino or sports or to make withdrawals, and he has not received any responses to his email inquiries.

The player from the Netherlands had expressed disappointment as his requests for self-exclusion had been ignored, leading to losses in deposits. Despite having reached out to the casino for a refund, he had received no response or updates. The player had claimed to have sent multiple requests and even contacted them via live chat. The casino, however, had blamed the player for not sending a third email to the VIP manager, specifying the reason for self-exclusion. We had explained to the player that a clear statement of gambling addiction must have been included in a self-exclusion request. Despite extending the response time, the player had failed to respond, leading us to reject the complaint.

The player from the Netherlands had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received at that time. The player had previously made successful withdrawals using the same method. However, the casino had blocked his account and requested additional verification, which had led to a delay in the payment. After the player complied with the verification process and the complaint was submitted, the casino had unblocked his account and processed his withdrawal. The player had confirmed the receipt of his winnings, and we had marked the complaint as resolved.