Dear hschlue88,
Thank you very much for submitting this complaint. I'm sorry to hear about your issue with BetSofa Casino.
I apologize, but unfortunately, you are not eligible for any refunds as you lost your balance while playing at the casino. If you had won something and the casino refused to pay you out due to adding Germany to its restricted jurisdiction, the situation would have been different. However, regardless of whether Germany was restricted or not, playing away your balance would still result in a zero balance.
Please let me know if there is anything else I can assist you with, otherwise, this complaint will be closed.
Thank you for your understanding.
Best regards
Veronika
Dear hschlue88,
Thank you very much for submitting this complaint. I'm sorry to hear about your issue with BetSofa Casino.
I apologize, but unfortunately, you are not eligible for any refunds as you lost your balance while playing at the casino. If you had won something and the casino refused to pay you out due to adding Germany to its restricted jurisdiction, the situation would have been different. However, regardless of whether Germany was restricted or not, playing away your balance would still result in a zero balance.
Please let me know if there is anything else I can assist you with, otherwise, this complaint will be closed.
Thank you for your understanding.
Best regards
Veronika