The player from Germany had lost 1400 Euros before the casino blocked access for German players due to internal reasons. The player suspected the site had planned this block prior to his deposit and wanted a refund. We had informed the player that he was not eligible for any refunds as he had lost his balance while playing at the casino. The player didn't accept this explanation, but as the casino's actions were in line with their terms and conditions, we had closed the complaint.
BetSofa Casino - Player demands a refund after casino restrictions.
Amount: €1,400
BetSofa Casino
Safety Index:HighSafety Index
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 months ago
Public
Public
3 months ago
Translation
After I had lost 1400 Euros, the casino abruptly barred the website for German players, no longer accepting them due to internal reasons.
Consequently, I demand a refund of my betting stakes totaling 1400 Euros, as it seems the operator likely decided before my deposit to block access for German players and no longer allow them to engage in games.
Automatic translation:
Public
Public
3 months ago
Dear hschlue88,
Thank you very much for submitting this complaint. I'm sorry to hear about your issue with BetSofa Casino.
I apologize, but unfortunately, you are not eligible for any refunds as you lost your balance while playing at the casino. If you had won something and the casino refused to pay you out due to adding Germany to its restricted jurisdiction, the situation would have been different. However, regardless of whether Germany was restricted or not, playing away your balance would still result in a zero balance.
Please let me know if there is anything else I can assist you with, otherwise, this complaint will be closed.
Thank you for your understanding.
Best regards
Veronika
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