Dear Stayfrosty94,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bets.io Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please forward the self-exclusion request sent on October 23rd 2024 early morning to my email at tomas@casino.guru?
- Have you received any response to your request before the VIP manager contacted you at 1:38 PM that day?
- Have you informed your VIP manager about your gambling problems and pointed out you wish you wanted your account closed permanently for this reason?
- Have you already requested a refund of your deposits due to a failed self-exclusion? With what result?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Dear Stayfrosty94,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bets.io Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please forward the self-exclusion request sent on October 23rd 2024 early morning to my email at tomas@casino.guru?
- Have you received any response to your request before the VIP manager contacted you at 1:38 PM that day?
- Have you informed your VIP manager about your gambling problems and pointed out you wish you wanted your account closed permanently for this reason?
- Have you already requested a refund of your deposits due to a failed self-exclusion? With what result?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas