The player from Argentina is having difficulties withdrawing his winnings due to an incomplete KYC process. Player’s complaint is now successfully resolved.
Send the documents to validate the account and I am going around and I cannot withdraw the money because the treatment I have received has been unfortunate
Dear Marcelo,
Thank you for submitting your complaint. I’m sorry to hear about your bad experience. I can only imagine how frustrating it must have been for you. Please allow me to ask you few questions so I can understand better what the issue might be. Did you receive an actual email from the casino stating that the account verification has been successfully completed (or any other relevant communication)? If so, please forward it to petronela.k@casino.guru. Afterwards, I will contact the casino and try to settle this case as soon as possible, to your satisfaction.
Thank you in advance for your reply.
Best regards,
Petronela