BetPlays Casino - Player’s request for permanent closure was denied.

I have requested the permanent closure of my gaming account due to gambling addiction, but they are only offering closures of 3 and 7 days, 1 month, and 6 weeks. This is extremely irresponsible. They also refused to close my account because there was an active bonus, which they instructed me to deactivate myself, even though they could have done it. This behavior is extremely irresponsible.

Dear Imjjj,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with BetPlays Casino and understand your concern.

Could you please forward me the emails between you and the casino regarding your self-exclusion request? My email address is veronika.l@casino.guru.

Have you asked the casino customer support about the possibility of blocking your account permanently? What was their response?

Could you kindly specify if your account is currently self-excluded? Is there any balance in your account?

Have you been self-excluded from this casino in the past?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Imjjj,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.