11 months agoOriginalTranslation
Winnings from free spins are not credited. Livechat tells you to wait 24 hours and after that the bonus has expired. Really rude service
Bad customer service. For a €660 deposit, you only get a €10 loyalty bonus.
Bad customer service. For a €660 deposit, you only get a €10 loyalty bonus.
- Bonuses are not paid
- Slow customer service
- Bad bonuses
Automatic translation:
3
NovaJackpot Casino
8 months ago
Hello,
Thank you for your feedback. Regarding free spins winnings, our welcome bonus allows players to claim these winnings if wagered correctly. Additionally, after reviewing your account, we see you've received various bonuses, including loyalty rewards.
We apologize for any inconvenience with our customer service. We're continuously working to improve our live chat support.
For further assistance, please feel free to contact our customer support team via live chat or email.
Kind Regards,
Novajackpot Team
Thank you for your feedback. Regarding free spins winnings, our welcome bonus allows players to claim these winnings if wagered correctly. Additionally, after reviewing your account, we see you've received various bonuses, including loyalty rewards.
We apologize for any inconvenience with our customer service. We're continuously working to improve our live chat support.
For further assistance, please feel free to contact our customer support team via live chat or email.
Kind Regards,
Novajackpot Team
