The player from Malaysia has a pending withdrawal request since September 29, 2024, which has not been processed for over a month. Despite multiple contacts with support, there has been no progress, and the player is unable to cancel the withdrawal.
I made withdrawal on 29.9.2024. and until not withdrawal was not processed.It's stuck on pending and I can' even t cancelled withdrawal.
I contacted support multiple times and they told me to wait and wait.And then they like make ticket for my case ,but not any proggress.
My withdrawal is not paid for more than a month.
Dear apumazu7,
Thank you very much for submitting this complaint. I'm sorry to hear about the issue you're experiencing. I’d like to ask a few questions to understand your situation better and determine how we can assist.
Your responses will help us proceed with your case. Thank you for your cooperation, and I hope we can assist you in resolving this matter promptly.
Best regards
Veronika