The player from the United Kingdom had requested account closure on June 18 due to a gambling problem. Despite contacting chat support and sending an email, the account remained open, and there had been no response from the casino. The player then decided to withdraw the complaint and requested the closure of his Casino Guru account. The complaint was rejected as per the player’s explicit request.
Betnuvo Casino - Player's account closure request delayed.
Amount: ??
Betnuvo Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.6
Betnuvo Casino has a Safety Index of 1.6, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
5 months ago
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5 months ago
The main issue here is, i requested my account to be closed and they still have not closed it, i made the first request on the 18th of june, i requested the account closure through the website via chat support, but they told me i must email them and request the closure, so thats what i did, i sent them an email, explained i do not wish to gamble at their casino anymore, and that i have a gambling problem so would like the account fully closed, but i did not get any email response back all of this time, also im still able to log in to my betting account which has remained open.
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5 months ago
Dear ****,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betnuvo Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you informed the live chat of the casino you sent your request for account closure via email already?
- Have you received any response to your request whatsoever?
- Have you completed account verification in the casino?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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5 months ago
update** still no email from them after ive constantly asked them to close the account, also the account is still active and allows me to log in.
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5 months ago
I can see you informed the casino with the reason being 'responsible gambling measures'.
Have you informed the casino about your gambling problems on another occasion with more direct wording of the problem?
Has the casino acted to protect you in any way?
