The player from the United Kingdom requested account closure on June 18 due to a gambling problem. Despite contacting chat support and sending an email, the account remains open, and there has been no response from the casino.
The main issue here is, i requested my account to be closed and they still have not closed it, i made the first request on the 18th of june, i requested the account closure through the website via chat support, but they told me i must email them and request the closure, so thats what i did, i sent them an email, explained i do not wish to gamble at their casino anymore, and that i have a gambling problem so would like the account fully closed, but i did not get any email response back all of this time, also im still able to log in to my betting account which has remained open.
Dear wasim,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betnuvo Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
update** still no email from them after ive constantly asked them to close the account, also the account is still active and allows me to log in.