Betmaster Casino - Player's withdrawal hasn't been processed.

I trust Casino Guru and the reviews on your site.

I signed up from your link to Betmaster because it had a rating of 8/10. I deposited 10 times and when I tried to make my first withdrawal of 20usd, despite having completed identification, they did not pay me.

Unfortunately, I am going to stop trusting you.

Dear Kostant,

Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate? Has your withdrawal been pending for too long, or did the casino confiscate your winnings?

I will be waiting for your reply patiently.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

Dear Kostant,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.