Betmaster Casino - Player’s withdrawal has been delayed.

Dear Lim,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If you have never deposited funds with ecoPayz, it would be hard to withdraw your funds through it, as this payment method has never been verified for your account. I would suggest waiting few more days and if there’s no development by Monday next week, we will intervene.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Lim,

Have there been any developments since our last conversation?

This case has been resolved

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, wlstks3820, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru