Betmaster Casino - Player’s struggling to withdraw his winnings.

Hi! Dep appeoximatly 50000sek, now i have 75000 on the betmaster account, when trying to withdraw each time they have excuses as " tech issues" , they reply and Suggest that i try to withdraw through bank, sticpay everytime the excuse is "techissues", latest communication they advised me to start a cryptowallet through cryprology ("because that would certainly Work), answer is the same " because of techissues you cant withdraw... warn everyone of this bettingsite betmaster.io, its unfortunatly a scam, and i when right in .

Dear Piyer,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. Could you please advise which payment method you have used to deposit funds into your account?

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so,  could you please advise which payment method you have used to deposit funds into your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Additional comments from the player:

"Hi Petronela!

Thank you for youre respond on my complaint.

Ive used Creditcard, mastercard, trustly and crypto to deposit, for the first time they havent cancelled the withdrawelrequest i made this morning as per their advise through cryptowallet. 

Lets give them a couple of days, if cancelled again ill come back to you, is that ok!?"

Sounds perfect, Piyer. I will set the timer for additional 5 days and if there’s no development by Tuesday next week, we will intervene. Let’s stay positive and wait for good news regarding your withdrawal. Thank you in advance for your patience.

Additioanl comments from the player:

"Hi again, they cancelled this transaction to, despite doing as they asked of me, creating a cryptowallet-deposit from it- and then withdraw, this is absolutly a scam, and worthy a big warning to everyone out there."

"By the way, saw that i wrote "dep 50000sek", thats not correct, sorry- i deposit approximatly 30000sek, have approximatly 78000 in the casino, havent used bonuses etc."

"Whant to mention that i tried to withdraw 10000X4 (max withhdrawel amount due to them is 40000), they have cancelled a withdrawel amount of 20000 (2X10000), i suppose theyll cancel the remaining to in a while...this i terrible"

Thank you very much, Piyer, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

PS: If you’re still experiencing difficulties accessing and replying inside the official thread, send a message to jozef.k@casino.guru. 

Hello Piyer.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

We would like to ask the Betmaster Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

Dear Piyer.

I am very sorry but since the casino team is unresponsive, we’re not able to proceed with further investigation. Another option is to file an official complaint at ADR and/or licensing authority of the casino. I will gladly help you with it. Please, be aware that this complaint will affect their reputation on our website. Let me know if you have any questions or require further assistance. 

Best regards, Jozef

jozef.k@casino.guru

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

Dear Piyer.

The casino has informed us that your case should be resolved.

Please kindly note the customer in question has already successfully withdrawn all his winnings, the screenshot has been attached.

Please, could you confirm the statement?

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will consider your complaint got resolved.

Since we haven’t received any response from the player regarding the issue, we consider the complaint as ‘resolved’.