Betmaster Casino - Player’s inquiring about withdrawals.

SCAMMERS !! Do not play at this casino at all. They avoid questions about withdrawals and pass them on to their specialists, which they write all the time.

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Dear Sämst,

Thank you very much for submitting your complaint. I’m very sorry to hear about your unpleasant situation. Could you please share with us more information about your issue? Are you trying to request a withdrawal but the casino’s support isn’t helpful?

Could you please forward any relevant communication between you and the casino to kristina.s@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Sämst, thank you for your email. It seems, that the casino is working on the issue. I understand you must feel frustrated, however I would recommend you waiting for a few more days.

We will keep the complaint opened and if your problem isn't successfully resolved within the next week, we will intervene. Please keep me updated, if there is anything new.

Dear Sämst,

Is there anything new regarding this case, please? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.