HomeComplaintsBetFury Casino - Player can't access the casino website.

BetFury Casino - Player can't access the casino website.

Amount: $347

BetFury Casino
Safety Index:Very high
Submitted: 14 Apr 2023 | Case closed : 01 May 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

12 months ago

The player from Argentina is unable to access the casino website. We closed the complaint because the player didn't reply to our messages and questions.

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1 year ago
Translation

file Hello, everything was fine, the page, the games, everything was very fair, but suddenly they deny me access to the page, they don't even let me try to enter my username. I am upset please help me.

Automatic translation:
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1 year ago

Dear JOTE,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

It seems the website is currently inaccessible globally.

Could you please specify when the issue started? Is there any balance still on your account? Did you receive any message from the casino explaining the situation?

Looking forward to hearing from you.

Best regards,

Tomas

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1 year ago

Dear JOTE,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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12 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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