Betfred Casino - Player has been accused of opening multiple accounts.

they are breaking the law in more way then one!

they failed to verify my account and let me deposit over £2098 (11 transactions within afew hours) without asking for a single bit of documentation

they failed to pick up on a gamstop exclusion

they failed to notice I had 2 accounts

they failed todo affordability checks

They then closed my account because after doing a manual review they noticed I had a 2nd account and that I was also on a gamstop exclusion. Took 12 hours and 11 deposits totaling £2098 for them to notice!!!

I honestly don't even remember opening up the other account.

But shouldn't they of noticed them upon registration?

Shouldn't they of followed some due diligence protocol?

Dear I666jones,

Thank you very much for submitting your complaint and for forwarding all the relevant communication. I’m sorry to hear about your problem. We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Have you accumulated your winnings with or without an active bonus?

Additionally, could you please forward your expired Gamstop registration to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thanks for looking into this.

I believe my Gamstop self exclusion is still active as other casinos have out right closed my accounts upon registration this week,,, coral, Ladbrokes ect they have both said I still have a gamstop self exclusion and that I need to contact them. And Betfred closed my account this week because it was bought to there attention after 11 deposits and losing £2098 that I had a gamstop self exclusion.

Also I did not accept any bonus.

And I don't think anyone has joined Betfred from my ip or device.

However I checked my old email account and I think I joined Betfred back in 2016 but I think I only joined to become a affiliate and definitely did not even deposit or play at all on that account. The only reason I would of joined is to share affiliate links...

Also it seams Betfred also done the same to this guy:

https://www.casinomeister.com/forums/threads/account-opening-whilst-registered-on-gamstop.94712/

My situation is exactly the same all other bookies refused to offer there services due to GamStop however Betfred turned a blind eye to GamStop! Clearly there not following protocol and don't care about customer protection.

Thank you very much, I666jones, for your reply. Could you please forward your Gamstop registration to me?

Hello, I have forwarded my GamStop registration email to petronela.k@casino.guru this morning. Please let me know if you need anything els.

Kind regards

You understand correctly, also is that not the confirmation email? I'll forward afew of there emails now.

Also I must stress that I did not try and manipulate the GamStop system upon registration at all.

My name is a 100% match my date of birth is a 100% match, my email address is a 100% match, my phone number is on system. And no other betting company would accept me due to GamStop apart from Betfred. They clearly have big flaws in there system.

Thank you very much, I666jones, for all the forwarded emails. I'm sorry but I still haven't received the actual Gamstop Registration, only the emails informing you that your details will be processed in 24 hours.

One of the emails state: You have successfully registered with GAMSTOP.

I haven't received any other emails from them another then survey emails. Also I just forwarded another email that states I have a GamStop self exclusion.

What exactly is the text in the email your looking for as maybe I can search my email for the exact text however I'm not finding much when searching for (GamStop) in my email account.

Cheers

A Short Intro to the UK Gambling Laws

The Easiest Way for Gambling Operators to Comply with the UK Gambling Commission New Rules

The UK Gambling Commission announced new gambling rules earlier this year to make gambling safer and fairer. Since online operators are required to follow these new rules, it has sparked an interesting debate since gambling platforms are to verify the age and identity of customers before they can gamble.

The gambling business is growing at a staggering pace. According to the Gambling Commission,

"Statistics show that industry profits (1) from the sector have grown 10% to 4.7bn in the last year, and public participation has increased from 15.5% in 2014 to 18.3% in 2017. It is estimated that nine million people across Britain gamble online."

Safety for Children

Previously, the customers did not have to verify their age at the time of gambling. They could verify within 72 hours, making it possible for underage participants to enter a game. The operator, however, was not allowed to release the winning unless the person verified their age. And if found underage, they would be denied the winnings.

Under the new rules, the player cannot enter the tournament unless they verify their age. They can’t even deposit funds in their account or use free bets or even play with someone else’s money unless they prove their age.

The rules are much stricter now as it applies to free-to-play games as well. Technically these games do not constitute gambling since there is no real prize money involved, however, legally the underage participants still cannot participate.

Fairer Gambling Environment

There have been incidents where gambling platforms have asked for additional ID information when a winner tries to withdraw. Almost 15% of the complaints were about incidents where people were unfairly prevented from claiming their winnings.

Under the new rules, all the required information such as name, address, and date of birth, is collected before the customer funds his account. Remote licensees are required to verify these things at the very beginning. If there is a need, they should promptly ask for additional information.

They are also required to inform the participants about the identity documents and other information they might be required and take any necessary steps to maintain that information. These changes will help prevent fraud or criminal activities. Now the operators won’t be able to come up with excuses of asking for additional information while withdrawing funds.

In general, when the operators have such information, they can prevent harm and detect any illegal activity.

Another impact of the new rules is that the person will be identified if they have been self-excluded. Verification by operators will mean that unless the customer verifies their details or provides the required info, they won’t be allowed to gamble. The operator can check these details against their own database as well as the one that Gamstop is holding.

So this didn't do any checks before letting me deposit... They didn't pick up on my self exclusion, they didn't pick up on a supposed duplicate account...

Please ask them for proof that I have verified my account. Ask them for a photo of my Id or any documents. I don't believe they have any documents of mine at all! They have clearly breached there license policy.

This is really starting to get to me they think they can do what they want and get away with it.

Also I have just done some research and the email that is as follows is the final email GamStop send upon successful self exclusion:

You have successfully registered with GAMSTOP.

We are processing your details which may take up to 24 hours to complete.

This free service will prevent you from using gambling websites and apps run by companies licensed in Great Britain.

I have two friends who are using GamStop self exclusion and they both confirmed this is the email that confirms a GamStop self exclusion and no further emails was sent other then surveys.

Kind regards

And that email also states:

Further support

By signing up for GAMSTOP you’ve made the first step towards taking back control. Access more help and support to help your self-exclusion succeed

You have successfully registered with GAMSTOP

This is 100% confirmation

..

Thank you, I666jones, for all the forwarded emails. I do apologize, I'm not trying to be too demanding, but I'd like to compare your personal details from the Gamstop registration with your casino registration. Please try to request the actual Registration Form from the Gamstop.

One last thing before we'll contact the casino, have you, by any chance, saved your deposit/cashier history before your account got blocked? How much was your active balance when your account got suspended?

I have not saved the history no.

And my balance was £0

Kind regards

Thank you very much, I666jones, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello I666jones. 

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

Dear I666jones.

I am very sorry, but since the casino team is unresponsive, we’re not able to proceed with further investigation. Another option is to file an official complaint at ADR and/or licensing authority of the casino. I will gladly help you with it. Please, be aware that this complaint will affect their reputation on our website. Let me know if you have any questions or require further assistance. 

Best regards, Jozef

jozef.k@casino.guru