Betcoin.ag Casino - Player has been accused of opening multiple accounts.

they won't pay me my money. I made a deposit of about $1,500. won a few bets. But they refuse to pay. hope for your help. They try to trick me with multi accounting. I didn't play bonus or something that i need to do multiple accounts. 

Dear Fred,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. We will contact the casino and ask for supporting evidence, but, before we do so, could you please forward any relevant communication? My email address is petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Sent

Thank you very much Fred for providing all the necessary information via email. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Fred.

I am sorry that you have trouble in this casino. May I ask, this complaint is related to casino product or Sports betting? Because I can see that you submitted a complaint to website solving sports-related complaints and our website is focus only on casino products. We can try to help you, of course, but it would be more complicated.

Sports betting

I am not sure if we can help you better than SBR and OSGA. If you truly complained to them, then I think it would be better if they try to solve your problem, as I mentioned it before, we are focusing on online casinos.

I tried, but they won't answer....

We will try to help you, but please take in mind that in the end, we will reject your complaint even when it would be justified - because it is not related to online casinos.

I want to ask casino representatives to give me a hand in this case and send proofs that Fred has multiple accounts on matej@casino.guru

Thanks.

We would like to ask the Betcoin.ag Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

The communication line with the casino was established. We are communicating through emails for now - I hope soon they will write to you here the answer.

Hello Fred.

I've exchanged a couple of emails with a casino representative, and they provided me proofs of multi-accounts.

We carefully examined the proofs and decided them as sufficient to not to pay you the winnings.

Because in the matter of frauds our options are limited - we recommend you to contact the SBR and OSGA, they can better investigate the matter in case that you still believe that this is some kind of mistake.

From what the casino showed us, we decided to reject your complaint.

Since we didn't receive any reaction from Fred we are rejecting the complaint.