BetBoom Casino - Player has experienced a delayed withdrawal.

Im living in Cambodia im a huge fan of the dota 2 team betboom since I watched a lot of their games then I found out their betting site I go through with it. I am a risk taker bettor in which I focus on smaller odds to make a good percentage of win till I just lost recently then I decided to withdraw than to lose everything. Now, I decided to but the support is not helping any situation about this matter I just messaged the support but they replied me with this

SUPPORT REPLY:

However, in some cases, where additional verification by the finance department or finance provider is required, withdrawal requests may take longer than 24 hours to process.

The support service does not have this information. Please be patient and wait.

I withdraw last November 11, 2023 but its already 18 days from the withdrawal. This is not fair for the people if im correct? They can’t justify or help any concerns from this matter. All we want is to have our winnings and why they holding back this long? I had been into many casinos/online casinos here in Cambodia and they paid me a week not by 18 days where all the say is "Wait wait wait". We also need our money since I will pay my loan to deposit here in betboom. Now, im struggling to pay the interest since its almost 3 weeks waiting for this withdrawal.

Im fully verified you can see my attached photo. I love playing casino slots and esports tournaments. Kindly help me fix my issue I know you guys can help me sort this out.

Dear channfrancis,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Were your winnings accumulated with or without an active bonus?
• Have you received any withdrawals from this casino in the past?
• Which games you’ve been playing (live casino games, slots, or sports betting)? 

If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Petronela,

Here is my answer below to you questions:

• Were your winnings accumulated with or without an active bonus?

Answer: No, i don't use any bonuses from my bet to avoid errors.

• Have you received any withdrawals from this casino in the past?

Answer: No i don't yet received withdrawal from my account

• Which games you’ve been playing (live casino games, slots, or sports betting)?

Answer: i play blackjack, basketball and esports

Hope you can help me resolve my issue since only you guys can help me since the support is not helping me at all, giving me the same answer.

Thanks a lot for the help.

Thank you very much, channfrancis, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello channfrancis,

My name is Michal and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear BetBoom Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Michal

Hi casino guru, thank you for helping me out my problem you. I would suggest that you should let the Betboom Casino know that they have abiding rules when withdrawing the money within their terms and conditions. They should know that customers or bettors should have fair and justice for them to have more bettors. I'm not talking to myself but for the other people.

This is really inappropriate. what if there is no casino guru what we gonna do?

Good afternoon We are checking the information and will get back to you with an answer soon.

https://kazinoazov.net/betboom-casino-vivod-igroka-bil-otlozhen

The client left a complaint here too, this is registration from the same device.

Thank you for the information. As mentioned in the other complaint, we are waiting for the player to pass video verification. We will set the timer so you can pass the verification with the player. Keep us updated regarding the progress.

Thank you in advance!

Good evening

@Casino Guru Admin: Do I need to pass video identification again? It seems that we already pass the video identification and verification to Betboom into our own accounts in Telegram. We are 4 in that video conference with the Betboom Support, and again the admin responded we already verified. Do we need to do it again or what? Hoping clear direction on this matters.

@Betboom Representative: Yes she is with us the time with our video conference, we got same problem.

Does this Betboom do the same service to all other bettors to keep waiting? Hope I explain enough on my behalf, hope it will resolve soon its almost 3 weeks already from my withdrawal.

Your findings were approved by the representatives.

But my colleagues report to me that you do not have enough documents to withdraw funds.

You need to contact the chat.

Dear betboom,

I already submitted the documents needed in chat support earlier this afternoon. The chat supports says "Your account is verified!" Can I withdraw my funds now? What is the next step?

Hoping for fast response on this matter. Too long to wait to much to this time around.

Michal , good afternoon!

I inform you that all 4 clients have passed full verification. Their documents are in order.

One of the clients withdraws funds to a crypto wallet, which is used by two other people.

The client reports that he does not know these people.

We are very afraid that people do not know each other and use the same account.

We expect full verification from two people who are strangers to them.

We also wrote to clients that they needed to undergo verification, they said that they would pass in the near future.

Good afternoon

Successfully accepted at 12/03/2023 19:11 the withdrawal was 598 USD.

Dear BetBoom Casino,

Thank you very much for the update. We will keep this complaint open until the player confirms the withdrawal has been successful.

Please, channfrancis, keep us informed about any further developments.

Hello betboom,

Thank you for resolving my case but can you please help resolve my other colleague to process their withdrawal as well.

This is the link.

https://kazinoazov.net/betboom-casino-vivod-igroka-bil-otlozhen

Hello casino guru,

Thank you for helping me solving my case. Much power to you.

Dear channfrancis,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help. Our colleagues are working on the other case as well.

Best regards,

Casino.Guru